Expert transportation consulting services to help you design smarter mobility plans and deliver better guest experiences
We combine Uber's extensive trip data, years of hands-on experience, and innovative rideshare technology to help our clients achieve their operational goals.
Uber Mobility Solutions
Building with your best interests at heart
While Uber offers a wide variety of options for transportation programme design services, there is one common theme across every project—a genuine commitment to client success. Whether you’re producing schematic designs for a new shopping centre, creating a traffic management plan for a major arena, or organising rideshare pick-ups and drop-offs at an event site, engaging Uber will give you access to specialised tools and insights to set you up for real-world success.
250+
Clients and partners across the sports, entertainment, real estate, event planning, academic, hospitality, and gaming industries.
Resources to help guide the industry
Frequently asked questions
- If I have more than one project, do I need to submit multiple requests?
No. You can share a summary of the different ways you want to work with Uber in your initial support request. An Operations Coordinator will follow up to provide details on the services best suited to help you achieve your goals, along with information on all contract options.
- Does Uber provide on-site operations support for pick-up and drop-off zones?
Yes, from moving large crowds to VIP clientele, Uber has a dedicated team that can assist in designing, staffing, and managing a best-in-class rideshare operation tailored to your needs.
- My company is developing a new property, and we want to plan for rideshare. What type of data can Uber share to help with forecasting?
The Mobility Solutions team at Uber can provide a wealth of quantitative and qualitative insights to assist with transport planning—from comparative trip numbers to area traffic analysis. The Operations Coordinator assigned to your account will offer recommendations based on your needs, but if there are specific metrics you’re seeking, please include those details in your request.
- I am organising an event, and we plan to have a lot of guests using rideshare. Is there a way to get a specific area designated for pick-ups and drop-offs?
Yes, depending on the area and type of event, Uber has special tools that can be set up to influence the location where pick-ups and drop-offs take place at a site.
- Is it possible to turn the designated pickup and drop-off locations on and off at certain times?
Yes, designated pick-up and drop-off locations can be time-gated for specific dates, times, and events.
- Is it possible to start a subscription service with Mobility Solutions, or do you only offer one-off options?
Yes, Uber offers ongoing consulting agreements and annual fixed service contracts to clients with long-term and/or multi-project needs.
- Do the technologies deployed by Uber also affect other rideshare companies or are they exclusive to Uber?
While Uber takes a holistic approach to transport planning and the overall design of rideshare operations, all tech services are specific to the Uber app.
- Are payments for services made as a one-off or scheduled throughout the year?
In most cases, one-off payments are standard. However, final payment conditions may differ depending on the scope of work, type of service agreement, and contract term length.
- I am interested in exploring a partnership with Uber, is this the right department?
If you’re seeking support related to rideshare operations, those services are handled by Uber’s Mobility Solutions team, and requests can be submitted on the main page of this portal.
Uber Vouchers
Enabling organisations to provide partial or full ride coverage for guests
What our clients and partners are saying…
“Working with Uber's Mobility Solutions team was extremely helpful. Given our complex event footprint, Uber was flexible, proactive, and able to adapt in real time to ensure success across the board. Uber's communication, responsiveness and thorough execution were a huge asset in achieving our goals. Looking forward to working with Uber again in the future.”
Matthew Snyder, Director of Operations – Super Bowl Host Committee
“It was a pleasure working with Uber's Mobility Solutions team as we redesigned the traffic plan for Fontainebleau Resort Casino in Las Vegas. The complexity of upgrading a property as large and dynamic as ours, which had been planned and laid out in 2008, to now include a rideshare programme was a daunting task. Uber's data insights and operational planning expertise were instrumental in assisting our executive team in developing a successful strategy for our property.”
John Wells, Planning Director – Fontainebleau Development
“The Uber Mobility Solutions Team has been a huge benefit to our event traffic operation. They have always been quick to respond and assist with any questions or needs we may have. Their service has made a large impact on relieving some of our biggest traffic challenges”
Brooks Imhoff, Director of Event Services – The Ohio State University
“We’ve worked closely with Uber Mobility Solutions for several years now, making use of their technology (geofencing, rider/driver communications, etc.) to help conceptualise and deliver industry-leading transport plans at a wide range of large-scale events, worldwide. There’s no doubting the value of the tools they provide.”
Rory Parsons, Senior Project Manager – Black Widow Productions
“My team and I worked with Uber Mobility Solutions for a large-scale, private VIP event in the Coachella Valley, and we couldn’t have received more white-glove service! The team provided recommendations and implemented tactics to make the event as seamless as possible, including road closures, driver communications, and geofencing with dedicated pick-up and drop-off points. We look forward to partnering with Uber in the future to take advantage of their full suite of services.”
Carlie Richman, Account Director – The NVE Agency
“With UBER Mobility Solutions, we're able to plan large-scale festival ride share programs with confidence. The team helps us understand our audiences and offers the right mix of tools and customer service to help us execute our plans with precision.”
Evan Bailey, Vice President – Disco Donnie Presents
Ready to move forward?
Please note: an Operations Coordinator will contact you within 5 business days of receiving your inquiry. Due to the volume we receive, Uber may not be able to support all requests.
Emergencies: for law enforcement or public health matters, please visit lert.uber.com