At Uber, we work to provide an excellent experience for both driving partners and users in cities around the world. Likewise, we understand that there may be times when you need to communicate with us: forgot your purse in the car, charged an incorrect rate, there is an error in the app. And when you need help, our goal is to make everything as easy as possible.
We create a global network of centers to support you 24 hours a day, 7 days a week with the push of a button. With our in-app support, you can send a message before, during or after your trip. Do you want to ask about a jacket that you missed one night that you left? Want to check your grades? Send a question about a receipt that looks wrong? Just touch Help on your app and all the information you need will be at your fingertips.
Where to get help in the Uber app:
- Open your app and touch the menu icon in the upper left corner
- Touch Help
- Select the option that fits your problem to learn more about getting the help you need
Do you want to get help through your computer instead of in the app? Get help here.