Rides and food deliveries for our NHS heroes this Christmas

To help keep the NHS and HSC on the move this Christmas in the UK, we’re committing to giving healthcare workers two Uber rides worth up to £10 which will be available to staff with a valid NHS or HSC email address between 24-25 December 2022.

We’re also giving away a food delivery of up to £10 through Uber Eats, in which NHS and HSC staff choose to order a hot meal from a local restaurant, or everyday essentials from a nearby shop, all delivered to their home or even the ward.

If you are a member of NHS or HSC staff, please see below for details on how you can get your rides and meals this Christmas.

Know someone who works for the NHS? We think they deserve a treat! Spread the festive cheer by sharing this page with friends & family.

From the whole Uber community, a million thanks for all that you do and Happy Christmas.

How to claim your free rides

First, you’ll need an Uber account linked to your NHS or HSC email address. To change the email address associated with your Uber account:

• Tap on the menu on the top left of the Uber app
• Tap on your profile picture
• You can now view and edit your email address

You will be sent a verification email – please click the link in that email to validate your email address.

If you don’t currently have an Uber account, you can sign up here. Make sure to sign up using your NHS or HSC email address. You must update your email address by the 20 December 2022 in order to receive a promotion code.

On the 22 December 2022, you’ll be emailed a promo code which you’ll need to add to your Uber account in order to claim the offer. After applying the code, the promotion will be automatically included in the upfront price you see when requesting a trip.

The offer will be valid for up to two £10 free rides per NHS or HSC staff member and can be redeemed on the 24th or 25th of December. 

To claim your free meal

You’ll need an Uber Eats account linked to your NHS or HSC email address by the 20 December 2022. To change the email address associated with your Uber Eats account:

• Tap ‘Account’
• Tap ‘View account’
• Tap ‘Edit account’
• You can now view and edit your email address

Once updated, you will be sent a verification email – please click the link in that email to validate your email address.

You must update your email address by 20 December 2022 in order to receive a promotion code. On 22 December 2022, you’ll be emailed a promo code which you’ll need to add to your Uber Eats account in order to claim the offer.

The offer will be valid for one £10 free meal per NHS or HSC staff member and can be redeemed on the 24th or 25th December. 

Things to know

• To make sure the rides and Uber Eats meals go as far as possible, you’ll be able to claim up to 2 rides and 1 meal between 24 December and 25 December 2022.
• Uber will pay the trip fare up to £10. If you go over, you will be charged the difference. The discount will be visible in the upfront price shown. 
• The Uber rides promo needs to be redeemed on two different trips. You will not be able to combine the worth of the two promos on one trip.
• The promotion code needs to be added to your Uber account before requesting. If not done, the promotion will not apply.
• The promotion will not apply to cancelled trips or trips taken using the business profiles.
• Uber Eats will pay for your meal up to £10. If you go over, you will be charged the difference.
• Promo codes will be shared in advance of the promotional window.
• The promo codes will cease working at 23.59 on 25 December 2022.
• Terms and conditions can be found here.

FAQs

• Why is Uber doing this?

  We want to give something back to the great many NHS and Health Care staff working round the clock during a difficult year and at a time when public transport is either closed or limited on Christmas Eve & Christmas Day

• Where is the offer available?

  All NHS and HSC staff across England, Northern Ireland, Scotland and Wales can register to claim two Uber trips to get to and from work over the Christmas period and one meal via Uber Eats.

• Has Uber ever done this before?

  We have supported NHS and HSC staff with free trips over the last five years, and with free meals via Uber Eats for the past three years.

• By when do I need to change my email address?

  Update your email address by 9am on 20 December 2022. You will not be able to receive a code unless you have updated by this point. Users who have updated their email address with a valid NHS or HSC email address will receive separate promo codes for the free trips and free meal on 22 December 2022.

• How old do I have to be to sign up?

  You have to be aged 18 years of over and be an NHS or HSC staff member.

• Do I need to have an Uber account?

  Yes, you will need to download the Uber or Uber Eats app and create an account if you don’t already have one. You must make sure that your Uber and Uber Eats account is linked to your NHS or HSC email address.

• What email can I use?

  You must use your active NHS or HSC email address.

• How much credit am I entitled to?

  NHS or HSC staff can use two Uber trips (£10 each) and one £10 voucher to be used via Uber Eats. The delivery fee and service fee will still apply for any Uber Eats orders.

• What if I spend more than £10.00 on my journey to work?

  You will need to cover the difference. When you download the Uber app you will need to link your current bank card details

• Where is my promotion code?

  If you updated & verified your email address by 9am on 20 December 2022, you will be sent 2 promotion codes to your NHS or HSC email inbox. Please be sure to check the spam folder as some emails end up there.

• Do I have to take my ride on a certain day?

  Yes, the code will only be valid on rides or orders that are completed on Christmas Eve and Christmas Day.

• Can I use both Rides and Eats promotions? 

  Yes. You’ll be sent a code for the 2 free rides to use in the Uber app, and a code for the 1 free meal to use in the Uber Eats app.

• Why can’t I update my email address?

  If you’ve followed the above instructions and are still having difficulty updating your email address, the issue is likely that you have a duplicate Uber account. Try to update the email address by attempting to log into your duplicate Uber account. If unsuccessful, please contact our customer support team for assistance.

• Do I have to enter 2 different codes for 2 x Uber rides?

  No, the same code will remain in the app for 2 x trips up to £10 each, but please remember that you will not be able to combine the worth of the two promos on one trip.

• Can I use the Uber rides with any other promotions?

  No, only one promotion can be used per trip. If you have multiple promotions on your account, the highest offer will automatically apply.

• What if I need further support?

  If the issue is with Uber rides, please contact us via the Help section of your Uber app. If the issue is with Uber Eats, head to the Help section of Uber Eats app. Please note phone support for Uber Eats is only available for live order issues.

• Are any trips not included?

  Please note the Uber promotion does not apply to cancellation fees, tips, or trips taken on business profiles. The Uber Eats promotion does not apply to delivery fees.

• How do driver earnings work on Uber NHS Free Rides?

  Drivers receive the same fare on these trips as they do on regular UberX journeys. The promotion on these fares is being funded by Uber, as we pay part of the fare on your behalf. 

• How do I add a promotion code to my Uber account?
  • Tap on the menu on the top left of the Uber app
  • Tap on Wallet
  • Scroll down to the Promotions section
  • You can now enter the promotion code
  • Make sure you are using the latest version of the Uber app
• How do I add a promotion code to my UberEats account?
  • Tap on ‘Account’ within the menu on the bottom of the Uber Eats app
  • Select Promotions
  • You can now enter the promotion code
  • Make sure you are using the latest version of the Uber Eats app