How to spot scammers

Anytime you put your information into the world wide web there’s risk of scammers looking for an opportunity to snatch it up. Scammers sometimes target Uber driver-partners—pretending to be Uber—in an attempt to get personal details like banking information. We are aware of their tactics and want to provide you with tips for how to recognize a scammer.

Understanding the goal behind scamming can help you discern between a scammer and an authentic Uber employee. Scammers use refined techniques to sound like a real Uber employee, allowing them to trick driver-partners into handing over personal information or convincing you to make changes to your account. They’ll contact as many people as possible hoping someone will take the bait.

Uber will never call, text, or email you to request your password, verification code, or banking details, so be cautious of anybody contacting you this way and asking for this information. And never add someone else’s credit or debit card to your account. It’s always best to err on the side of caution and if something seems phish-y, promptly end the call and contact Uber to follow up on the authenticity of the interaction.

To help keep your account secure, we recommend creating a password unique to Uber that you don’t use for any other account. Remember not to share your login information with anyone, even if they ask for it. Make sure your computer has the most recent upgrades and anti-virus software. And before entering your email address or Uber password on any website, check that the URL in your browser’s address bar shows one of the following:

https://www.uber.com
https://login.uber.com
https://help.uber.com
https://auth.uber.com

When in doubt, you can contact our team directly through the Driver app or at help.uber.com.