Uber Reserve has arrived

December 30, 2021 / Ukraine

Now you can reserve a trip in Kyiv up to 30 days in advance, stay on top of your upcoming trip schedule and save time.

How does Uber Reserve work?

You can reserve an UberX, Uber Comfort or Uber Black trip up to 30 days and at least 2 hours in advance.

You can check your reservation at any time by going to the Reservations section in the app.

What makes an Uber Reserve trip different to other trips?

An Uber Reserve trip is reserved and a driver is assigned in advance of the trip time. Once a driver has been assigned to the trip, the fare is then locked and will not change.

The driver will also arrive early – 5 minutes before the pick-up time that you’ve scheduled for UberX and Comfort, 15 minutes for Black. You can then choose to start the trip earlier, at the selected pick-up time, or up to 5 minutes (UberX and Comfort) or 15 minutes (Black) after your selected pick-up time.

The trip fare includes a Reservation Fee which covers the additional waiting time. Therefore, you will not be charged additional wait time fees for up to 5 or 15 minutes after the selected pick-up time.

Uber Reserve cancellation policy

Since you are reserving a driver in advance, if you cancel a Reserve trip less than 1 hour before pick up, you will have to pay for the cancellation (see more in the FAQ section below). So if your plans change and you need to cancel a trip, please do so more than 1 hour before your scheduled pick-up time.

FAQs

Can the fare change before the trip?
No, the fare is fixed. You will be able to see it when the request comes in and this will remain unchanged.
What happens if the driver who has accepted my Reservation cancels?
If the driver for your Reservation cancels, your request will be sent to other drivers and you will receive the new driver details as soon as they have confirmed the Reservation.
What should I do if the driver arrives early and I am not ready for the trip?
As part of Reserve experience your driver will arrive early -up to 5 minutes for UberX and Comfort, 15 minutes for Black. However, there is no need to start the trip early if you are not ready. You will not be charged additionally for the waiting time and the driver will wait for up to 5 minutes (UberX, Comfort) or 15 minutes (Black) after the scheduled trip time.
How much does it cost?
The fare structure for a Reserve trip is the same as for UberX, Comfort or Black. However, a reservation fee of 26 UAH (UberX), 31 UAH (Comfort) or 57 UAH (Black) is added and there are minimum fares for Reserve trips to ensure drivers are compensated for any additional time.
What’s the minimum fare for Reserve?
When you pre-book a ride with Uber Reserve you don’t really have to worry whether your booking gets picked up, or your driver cancels on you last minute or simply arrives late. Thanks to the minimum fare driver gets compensated for being available to you pre-trip and not taking any other trip requests, while you get peace of mind, knowing that your trip’s already on the driver's schedule. Minimum fare varies per ride option: 156 UAH for UberX, 184 UAH for Comfort and 343 UAH for Uber Black.
Where is this live?
Uber Reserve is currently live in Kyiv.