More options for you – now you can order Uber by calling 9988

March 2, 2018 / Ukraine


You and people you care about now have an opportunity to order a trip in Kiev by calling the short number 9988*.

Calls to 9988 are free of charge, details of your trip (time of delivery, vehicle model and license plate, driver contact details) will be sent to you by SMS.

When ordering a car via 9988, as well as through Uber app, you know the cost of your order before the trip starts. Also, by ordering Uber services via phone or through the app, you can be sure about guaranteed car delivery.


  • How the trip cost is calculated?

The estimated cost of the trip is calculated based on the estimated mileage and the expected duration of the trip.

  • Can I order a trip for a certain time via 9988?

Currently you can request a trip by phone only for the nearest time. If you need to request a trip for a certain time, you can schedule it through the app.

  • Can I order Uber outside the city?

Currently the service allows to order a car within the city of Kyiv.

  • What kind of car can I order via 9988?

The service offers uberX only.

  • Can I order a trip with multiple stops?

Unfortunately, a trip with multiple addresses is not available to order via the phone number. We recommend you to request a trip to the first address and then, upon arrival, to order a new trip or to use Uber app.

  • Can I leave tips?

Tips for a driver are up to you.

  • Do I need to have an Uber account to be able to order an Uber via phone

No, you can order Uber via 9988 without Uber account. During your first call you will be asked to provide your name/last name for registration.

  • How can I submit feedback after a trip?

To contact support and leave a feedback you need to call 9988 and press 2.

*The service is available in Kyiv. Calls are free. The service is intended for adults only.