Safety and confidence behind the wheel
Our commitment to drivers
Uber is dedicated to keeping you safe on the road. Our technology enables us to focus on the safety of drivers like you before, during, and after every trip.
Helping to keep you safe
New safety features
Share my trip
There’s now an easy way to let friends and family know your whereabouts and trip status. Just go to Settings in the driver app and select Share My Trip.
To help keep Uber’s community safe, new cash riders without a valid credit card on file will now need to confirm their identity by linking their Facebook account. This builds on Uber’s guidelines, ratings, and reporting systems to help ensure the safety of our community.
When you drive with Uber, we have your back.
That’s why through some insurance companies all of your trips are insured. Learn all about the insurance that applies in your city .
Before the trip
Picking up passengers
No anonymous pickups
All riders must create an account and provide their name and phone number before they can request a ride. So when you accept a request, you’ll know who you’re picking up and so will we.
Substitute phone numbers
In many locations around the world, Uber uses technology that anonymizes rider and driver phone numbers to keep contact details confidential. So when you and your rider need to contact each other, your personal information stays private.
Getting to the destination
When riders enter their destination, you will automatically receive turn-by-turn directions in the app, so you can focus on getting there safely.
Always on the map
GPS data is logged for every trip so we know who you’re driving and where you’re going, which promotes accountability and encourages good behavior.
After the trip
Always improving the Uber experience
You rate your rider after every trip. We review those ratings to ensure that everyone you pick up is as respectful as you are. Riders reported to violate our terms of service may be prevented from using Uber.
Our support team is always ready to respond to any questions you may have about your driving experience.
There for you
Safety never sleeps
Our specially-trained incident response teams are available around the clock to handle any urgent safety concerns that arise.
Assisting law enforcement
In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.
In case of an emergency
How to report
- In the app - Open your Uber app and select "Help" from the Menu. You can select among several options for the one that matches your situation. Our response time is less than 6 hours.
Online at www.uber.com/ayuda - You can select among several options the one that matches your situation.
If it is an emergency, first call the authorities and then to call our support team at +52 554 163 6007 so that we can work together to solve the situation.