For the past few weeks, we’ve been urging our riders to stay home so we can support the government in containing the spread of COVID-19. During this time, we’ve focused our efforts to #MoveWhatMatters, such as transporting frontline healthcare workers, assisting citizens access essential services, and delivering essential supplies to thousands of homes.
Now, in compliance with government guidelines, we’re resuming our services in the greater Colombo region for essential travel. If you must travel, Uber is ready to serve you starting Monday, May 11, 2020. The government has also directed citizens to step out for essential needs only between 7 am to 7 pm, until further notice. As mandated by the Government, please carry suitable documentation as proof of purpose and show it to the driver before your trip begins. Please note that drivers may cancel trips in the absence of relevant paperwork.
The health and safety of our community has always been and will continue to remain our top priority, especially now, as we resume services. When using Uber, please follow the tips below for your & the driver’s wellbeing:
Flexible cancellations for your ride
It’s vital that you feel protected when riding with us. Therefore, drivers and riders can cancel trips if they don’t feel comfortable due to safety reasons. In such cases, Uber will provide a full refund of cancellation charges, if the rider or driver submits a cancellation request through the app.