COVID-19: activation information for new driver-partners and delivery-partners

8 May 2020 / Hong Kong

As cities respond to COVID-19, government agencies are operating with limited access temporarily, and more people are staying home. This means account activation is delayed at this time and it may take longer to get on the road. You may also experience fewer trip requests from riders, so earnings may be lower than usual if you choose to give rides only. After you’re activated, you may want to consider delivering with Uber Eats by creating another account as a delivery partner.

As cities respond to COVID-19, cities continue limiting movement and more people continue to stay at home. This means you can see fewer trip requests and earnings with specific products.

Activation information for new driver-partners and delivery-partners

Account activation may still have delays for new drivers-partners so we are providing you with important information all in one place to help you in the meantime.

1. Guidance for activation requirements and documentation

You can find minimum requirements for driver documents here and for delivery people here. In some cases, you may not be able to get local documentation or requirements needed to get your account activated due to government shutdowns in your city. In others, you may see delays in processing your documentation. See below for details.

Uber Driver Partners

Your requirements

Hong Kong Permanent Identity Card	– Accept original copy only. – All documents have to be valid. – Non-permanent HK residents are not accepted.
HK driving license	– Hold a valid license on vehicle classification code 1/1A/2/2A. – Probationary Licence is ineligible.
Taxi Driver Identity Plate (Required for Taxi Driver Partner only)	– Accept original copy only. – All documents have to be valid.

Your vehicle requirements if you’re driving with Uber

Vehicle Registration	– The Manufacturing year of vehicles must be within 15 years. – Must be a four-door vehicle.
Vehicle Insurance	– The insurance has to be valid. – Have to display the insured vehicle registration number.
Vehicle License	– The document has to be valid. – Accept original copy only.

Uber Eats Delivery Partners

Your requirements

1. 18 years old or above, 2. Hold a HK Identity card

Both permanent and non-permanent HK residents are eligible.

Your vehicle requirements if you’re delivering with a motorbike

Driving license	– Hold a valid license on vehicle classification code 3 (Motorbike) – Probationary Licence is ineligible
Vehicle Insurance	– Minimum requirement insurance type is third party insurance.
Vehicle Registration	– Accept original copy only. – All documents have to be valid.

2. Guidance for eligibility verification

Driver screening

After signing up, we will undertake a background screening for driver partners before activation.

Status: It takes 2-3 business days.

3. Guidance if you’re looking for support

Questions you may have

What is Uber doing to help everyone keep one another safe?
The health and safety of the Uber community is always our priority. We are actively monitoring the coronavirus (COVID‑19) situation and are taking steps to help keep those who rely on our platform safe. Learn more and find resources.
Where can I find driver-specific information around COVID-19?
You can find the latest updates and resources for drivers at this time on the Uber Blog.
How can I stay healthy while driving or delivering?
If you choose to continue driving or delivering with Uber, here are some tips for how you can take care of yourself and others. This resource can also update you on guidance we’re giving to our app users to help keep our community safe during this challenging time.
What is Uber’s financial assistance policy for drivers and delivery people who are affected by COVID-19?

We will provide financial assistance for up to 14 days for those who actively drive or deliver with Uber and get diagnosed with COVID-19 or are personally placed in quarantine by a public health authority due to their risk of spreading COVID-19. Learn more