Airport Queue

We introduce the Airport Queue system to increase the efficiency for our partners to receive requests. This method can assure driver will receive the request on a first come, first served basis (see exceptions at note 1). Say no more to unfair waiting line at the airport.

How does Airport Queue work?

You will automatically join a virtual queue once you enter the specific airport area (see the figure below). The line is first in first out (see exceptions at note 1). When a rider requests a ride, the partner who has been waiting the longest and is in the area will receive the request first (see exceptions at note 1), followed by the second partner, and so on. If you go offline, turn off your mobile phone, leave designated area or repeatedly reject or cancel any dispatch when you are in the queue, you will be dequeued by the system automatically (see details at note 1).

Where should I wait?

You can wait anywhere within the boundaries. It doesn’t matter how close or far you are to the requester, as long as you stay within the area.

To check your position in the queue

Received a short trip travel between Chek Lap Kok?

Don’t worry! You will be automatically ranked first in the queueing system once you complete the ride in Chek Lap Kok.

Please be reminded that it takes approx. 12 minutes driving from the Aircraft Maintenance Area to P1/P4. If your queuing position is within the top 5, we suggest you start driving to the car park area.

There are separated queues for Black and UberX vehicles. Drivers who offer both services will be allocated to the shorter queue.

Note 1: For better experience for all users and maintaining service reliability, if a driver partner is continuously idle, repeatedly rejecting trips and/or canceling accepted trips while at the top of the virtual airport queue, the system may assume the driver partner is not ready to take trips or has forgotten to log out, and may, after providing reminders,  automatically push the driver partner offline and/or move him or her to the back of the airport queue. A driver partner who has been pushed offline can go back online anytime to receive trip requests.

How to pick up riders in Airport?

Riders may choose one of the below spots as their desired pickup location (Pickup locations may vary depending on the riders’ requests):

Car Parks 1 and 4 provide 30-minute complimentary parking to any vehicles once within a 24-hour period. Full fees will be charged for vehicles parking over 30 minutes from the time of entry (the total staying period of Indoor and Outdoor Zone) or the second time of entry to Car Park 1 or Car Park 4 within 24 hours. Driver-partners* are able to apply for payment by Uber the airport car park fee in the App. Only one application is accepted each day (12am as the cut-off time). How to apply?

Please be reminded that the receipt must clearly show the time and date of using the car park. If you can not provide sufficient information, we may not make the payment.