Our guidelines were developed to help make every experience feel safe, respectful, and positive. That’s why our Community Guidelines specify that riders must be 18 years or older to have an Uber account, and must be at least 18 years old to ride unaccompanied in a vehicle. Account holders should not request a ride for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride. An under 18 taking a trip alone is a safety concern, and our Community Guidelines help keep you and the rider safe.
What does this mean for you?
If you notice at your pickup location that the rider or customer looks under 18, you can decline the trip and report it to Uber. Note: refusing or canceling trips on this basis will not impact your cancellation rate, if you select the cancellation option ‘Unaccompanied minor’. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.
What if I am concerned about the rider?
If you are concerned about the rider’s safety and they appear to be under the age of 18, you may accept and complete the trip with the rider. After taking the trip, you should report this to Uber, so that we can advise the account holder that adults can’t request a trip for someone under the age of 18 or allow them to ride alone. If the account holder themselves is under 18, we will remove the account from the Uber platform.
If you think that the rider may be in more immediate danger, you should report your concerns to the Police. Things to look out for could include suspicion of self-harm, physical assault or unexplained injuries. For more information about safeguarding vulnerable adults and children, visit our safeguarding page.
Read our community guidelines.