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Barclaycard Terms and Conditions

March 7, 2017 / United Kingdom

Offers for Barclaycard and Barclays customers using Uber

Terms and conditions

These terms and conditions apply to your use of the ‘11th ride free, up to £15’ and ‘First ride free, up to £20’ offers shown below.

The following words and phrases have the meanings shown next to them:

  • Barclays means Barclays Bank PLC of 1 Churchill Place, London, E14 5HP and Barclaycard means Barclays Bank PLC trading as Barclaycard
  • Uber means Uber BV of Vijzelstraat 68-78, 1017 Amsterdam, Netherlands and/or the Uber technology platform enabling access to request and book on-demand transport via the Uber app  
  • You means the holder of an eligible card which, depending on the offer, means a personal (non-business) Barclaycard credit card or Barclays debit card issued in the UK (please refer to the offer terms set out below for the eligibility requirements applicable to each offer)
  • Ride means a single journey booked using the Uber app (excluding UberTAXI)

If you don’t currently have an Uber account, you’ll first need to take the following steps in order to benefit from the offers:

  • Download the Uber app from the Apple App Store (iPhone), Google Play (Android) or Windows;
  • Create an Uber account (you’ll need to read and accept Uber’s Terms of Use and Privacy Policy); and
  • Set your eligible card as your default payment method.

General terms

  • The offers apply to use of the Uber app to book transport (excluding UberTAXI). They don’t apply to UberEATS or any other Uber product, and can’t be used in conjunction with any other Uber offer or promotion.
  • Free rides are subject to the maximum value set out in the relevant offer terms. If you qualify for a free ride but your ride exceeds the maximum value, the excess will be charged to your eligible card. If your ride is less than the maximum value, you won’t be able to carry over any unused value towards your next ride.
  • Free rides must be within the UK, are limited to locations where Uber is available and are subject to the availability of Uber drivers.
  • Free rides can’t be sold or transferred, or otherwise redeemed for cash.

‘11th ride free, up to £15’ offer

  • This is a Barclaycard offer, available if you hold a personal (non-business) Barclaycard credit card.
  • Every 10th ride you complete and pay for while the offer is valid will entitle you to a free ride up to a maximum value of £15, as long as your eligible card is set as your default payment method for all 11 rides. You won’t have to do anything more to claim your free ride – the credit will apply automatically. You’ll be able to see in the Uber app how many rides you’ve accumulated, and when you’ve qualified for a free ride.
  • Your 10 accumulated rides can be in any location where Uber operates (inside or outside the UK). They can be of any value, as long as there’s a charge to your eligible card for each of the 10 rides. You may be charged a minimum fare in some locations.
  • Your free ride will always be the 11th ride, unless your 11th ride is taken outside of the UK – in which case your free ride will be the next ride you taken within the UK. You won’t be able to save up your free ride, for example to use for a longer journey.
  • If you remove your eligible card as your default payment method, any Uber rides you pay for by a different method won’t count towards your 10 accumulated rides – but if you then re-add your eligible card, you’ll pick up where you left off.
  • All 10 accumulated rides need to be booked on the same Uber account. If you close your Uber account and open another one, any rides accumulated on the closed account won’t be carried over to the new one.
  • Rides paid for using PayPal, Apple Pay and Android Pay (even if you’ve loaded an eligible card) won’t count towards your 10 accumulated rides.
  • The offer is valid until 31 December 2017, so you’ll need to take any free rides by that date. There’s no restriction on the number or total value of free rides you can qualify for and take up to then.
  • In addition to the restrictions in the ‘General Terms’, this offer does not apply to business or family profiles in your Uber app.

‘First 2 rides free, up to £20’ offer

  • This is an offer from Uber, available if you hold a personal (non-business) Barclaycard or Barclays debit card and you’re new to Uber. In that case, you can benefit once you’ve created an Uber account (including acceptance of Uber’s Terms of Use and Privacy Policy) as long as your Barclaycard or Barclays debit card is set as your default payment method for your first ride.
  • This offer isn’t available if you’ve previously held an Uber account, even if you’ve closed that account and set up a new one.
  • The maximum value of your first free ride is £20.
  • To benefit from this offer, you’ll need to enter the code ‘BARC20’ in the Uber app before you request your first ride if you’re using your Barclaycard as the payment method, or ‘BARCLAYS20’ if you’re using your Barclays debit card.
  • The codes have been provided by Uber strictly for use by Barclaycard or Barclays customers who are eligible for this offer. Uber can refuse to honour them if they don’t believe you’re eligible.  
  • The codes will remain valid until 31 December 2017, so you’ll need to take your free ride by that date.
  • This is in addition to the ‘11th ride free, up to £15’ offer – so, if you’re eligible for both offers, your first rides could be free and you’ll then start accumulating your 10 rides to get the 11th free from your next ride paid for by Barclaycard. Or, if your first ride exceeds the maximum value so there is a charge to your Barclaycard (whatever the amount), then it will count towards your 10 accumulated rides.
  • NOTE:  The previous offer of ‘First 2 rides free, up to £10’ will be honoured by Uber and Barclays as normal until 31 December 2017, and the codes ‘BARC17’ (for Barclaycard as the payment method) and ‘BARCLAYS17’ (for Barclays debit card as the payment method) will remain valid until that date.  The full terms of the previous offer are set out below:

Previous Offer(s):
‘First 2 rides free, up to £10’ offer

  • This is an offer from Uber, available if you hold a personal (non-business) Barclaycard or Barclays debit card and you’re new to Uber. In that case, you can benefit once you’ve created an Uber account (including acceptance of Uber’s Terms of Use and Privacy Policy) as long as your Barclaycard or Barclays debit card is set as your default payment method for your first 2 rides.
  • This offer isn’t available if you’ve previously held an Uber account, even if you’ve closed that account and set up a new one.
  • The maximum value of each of your first and second free rides is £10.
  • To benefit from this offer, you’ll need to enter the code ‘BARC17’ in the Uber app before you request your first ride if you’re using your Barclaycard as the payment method, or ‘BARCLAYS17’ if you’re using your Barclays debit card. The code will then be applied for each of your first and second rides.
  • The codes have been provided by Uber strictly for use by Barclaycard or Barclays customers who are eligible for this offer. Uber can refuse to honour them if they don’t believe you’re eligible.  
  • The codes will remain valid until 31 December 2017, so you’ll need to take both of your free rides by that date.
  • This is in addition to the ‘11th ride free, up to £15’ offer – so, if you’re eligible for both offers, your first and second rides could be free and you’ll then start accumulating your 10 rides to get the 11th free from your next ride paid for by Barclaycard. Or, if your first and/or second ride exceeds the maximum value so there is a charge to your Barclaycard (whatever the amount), then it will count towards your 10 accumulated rides.

Getting in touch

  • If you’re a Barclaycard holder, please contact Barclaycard if you have any questions about the ‘11th ride free, up to £15’ offer, or about Barclaycard or your credit card account generally. You can contact Barclaycard online at www.barclaycard.co.uk/personal/contact-us or by phone on 0800 151 0900 or 0333 200 9090.
  • If you’re a Barclays debit card holder, you can contact Barclays with any queries about your account by phone on 0800 400 100 (general enquiries) or 0345 734 5345 (telephone banking) or, if you’ve registered for the Barclays Mobile Banking app you can make a direct call from the app (you can find this feature in the help section of the app).
  • If your question relates to the ‘First ride free, up to £20’ or ‘First 2 rides free, up to £10’ offer, or to Uber or your use of the Uber service or app, please contact Uber’s customer services at supportuk@uber.com or via the Help Centre in the Uber app or at https:/help.uber.com/.
  • If you think you’ve been charged incorrectly when you were eligible for a free ride, please get in touch with Uber. You can also find out how Barclaycard can help you to query a transaction on your account at http://help.barclaycard.co.uk/brochure/spending_transactions/how-query-transaction.
  • Uber is solely responsible for Uber products and services, and Barclays doesn’t provide any advice, confirmation or warranty in relation to them. Uber’s own terms apply to your use of the Uber app.