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How To Get Help in the Uber App

May 4, 2017 / Global

At Uber, we work to provide a great experience for driver-partners and riders in cities all over the world. We understand though that there may be times when you need to contact us: a purse left in a car; an incorrect fare; a bug in the app. And when you need help, our goal is to make it as simple as possible.

We’ve created a global network of support centers to provide 24/7 support to you at the push of a button. With our in-app support, you can send a message before, during, or after your trip. Want to ask about a jacket you lost on a night out? Check your rating? Submit a question about a receipt that looks incorrect? Just tap “Help” in your app and all the information you need is at your fingertips.

Where to get help in the Uber app:

  1. Open your app and tap the menu icon in the top left hand corner
  2. Tap on ‘Help’
  3. Select the option that fits your issue to get more info on how to get the help you need

Want to get help via your computer instead of the app? Get help here.