COVID-19: Information for new delivery person activations

April 29 / Canada

As cities respond to COVID-19, more people are staying home, government agencies and Uber Greenlight Hubs are closing temporarily, and many restaurants are switching to delivery-only. As a result of these closures – account activation is delayed at this time and it may take longer to get on the road.

Activation information for new delivery people

As of April 17, 2020, account activation may still have delays for new delivery people in Canada, so we’re providing important information all in one place to help you in the meantime.

Guidance for activation requirements and documentation

You can find minimum requirements for delivery people below.

Your requirements

Profile Photo: Clear photo of yourself with your face visible registrationStatus: Processing time may be delayed
Proof of Work Eligibility: One of Canadian Passport, Study or Work permit, Canadian Birth Certificate, Permanent Resident or Citizenship CardStatus: Processing time may be delayed

Your additional requirements if you’re delivering by car

Driver’s licence: Full Class licence (Class 5, G etc.)Status: Processing time may be delayed
Vehicle registration and proof of vehicle insurance: Proof of Insurance and Vehicle Registration may be separate or combined documents depending on province. Must show delivery person name and not be expired. Status: Processing time may be delayed

Guidance for new delivery person eligibility verification

Your requirements

New delivery person background check: criminal history check through third party vendors ISB and Triton. Screening for those delivering by car will also include driving history check. Once your documents are approved you will receive an email to begin your background screening.
Status: Background check processing may experience delays

Guidance if you’re looking for support

Online SupportBased on the advice of public health authorities, we have temporarily closed all Uber Greenlight Hubs until further notice. While Uber Greenlight Hubs are closed, you can always get support online at Uber’s Help Center.

Questions you may have