Since launching Uber Eats in Melbourne more than three years ago, we’ve learned a lot about what people are looking for when ordering meals via online food delivery apps.
Sometimes you want a sandwich from down the street, and other times you want noodles from your favourite restaurant in neighbouring suburb.
While order distances and sizes vary, restaurants on the Uber Eats app in Melbourne have always charged a single delivery fee.
Starting today, and following similar programs in Brisbane and the US, a 12-week trial in Melbourne will be exploring whether technology can help unlock more affordable delivery fee options for eaters, while still providing access to further away restaurants at a higher price.
We hope this change will help to ensure the efficiency and sustainability of the Uber Eats marketplace.
Trialling new delivery fee structure
Over the next four weeks, eaters in Melbourne will progressively start to see the new delivery fees from restaurants in app. By Tuesday 2 July, all eaters across Melbourne will see the new fees – starting from $1.99 and going up to $7.99.
Delivery fees will always be highlighted in the the app upfront, before you select a restaurant, so there are never surprises at checkout. This means there are still no hidden fees and no minimum orders with the Uber Eats experience.
We communicated this trial to all restaurant-partners in Melbourne in early May. We’ll be assessing the response to this trial before determining whether a new range of delivery fees will be rolled out on a permanent basis in Melbourne and to other cities in Australia and New Zealand.