Get support at every turn
We want every Uber trip to be hassle-free, so we’re here to help with account setup, fare adjustments, and more whenever you need it.
Phone Support: Chat to an Uber Expert 10:00am - 6:00pm, 7 days a week by calling 1300 091 272.
In-app: Go to Account > Help and select your issue.
Online: Get online support 24/7 at help.uber.com or by using the link below.
Meet the team
Support Conduct Guidelines
Interactions with Uber on and off the app should be enjoyable and safe for everyone. With this goal in mind, please treat your fellow driver partners, riders, Uber employees and contractors as you would like to be treated yourself: with respect. The way you behave while interacting with others, whether at our Greenlight Hubs, through our online support systems, or over the phone, can have an impact on your account status.
For example, asking overly personal questions, using verbal threats, making comments or gestures, and/or displaying conduct that is perceived to be aggressive, sexual, discriminatory, or disrespectful may result in a temporary hold on your account. If the issues raised are serious or constitute a repeat offense, or you refuse to cooperate, you may lose permanent access to the Uber app.