Recently, Uber in partnership with RPS Group held the bi-annual Earners Advisory Forum with 14 driver-partner Advisors from across Australia . For this forum, the advisors selected Cancellations as the topic they would most like to discuss and Uber also encouraged a discussion around Earner Model Preferences off the back of the recent IPSOS survey.
Have Your Say Survey & Open Hours Discussions
Feedback from the Have Your Say survey and Open Hours sessions were well reflected in the Forum discussions. Thank you to the 696 driver-partners that shared their views via the Have Your Say survey and the 121 driver-partners who spoke directly to an Advisor of their choice via Open Hours Sessions. Sharing these insights helped the Advisors to better understand and communicate the challenges driver-partners like yourself face in regards to Cancellations and how we can best work to improve the experience.
Based on feedback from the Have Your Say Survey, 71.5% driver-partners indicated they would like the Advisors to discuss the aspect of Cancellations by driver-partners at the Forum – This helped to shape the discussion around the topic of Cancellations in the forum. The following were the most notable callouts about Cancellations in the Forum:
- Driver-partners feel that some trips are not worthwhile (e.g. long pick-ups) and they want to earn more for long pick ups.
- Surge issues can cause driver-partner cancellations.
- Unsafe pick up location can cause driver-partner cancellations.
- Small population of driver-partners account for large amounts of cancellations, causing frustration for other driver-partners as they tarnish the rider experience and the Uber brand.
- Driver-partners want to be able to see trip details upfront and make informed decisions about whether or not to accept a trip.
- Driver-partners empathise with riders that experience multiple cancellations by driver-partners.
Earner Model Preferences
In the forum, the topic of Earner Model Preferences was also discussed. Advisors were asked what social benefits they value most when it comes to improving the earning experience, and how they felt about Uber’s current model vs the traditional employment model. These were the most notable callouts:
- Flexibility is the top reason why driver-partners choose to drive using Uber.
- Consistent with the independent survey conducted by IPSOS, Advisors also indicated they would like to see a proposal that combined the flexibility of being an independent contractor with some benefits and protections that come with being an employee.
- Of the potential benefits that could be offered, advisors noted that a minimum earnings guarantee would be the most important to them, while protecting the flexibility that they value.
- Advisors also highlighted the importance of driver-partner support and having a safety net for those working in the on-demand economy.
These discussions will help shape our vision for the future of the gig-economy and the actions we need to take to get there.
Thank you to all driver-partners that participated in this Forum and our 14 Advisors. Based on your feedback and insights, we have been able to develop recommendations and priorities to help improve the driver-partner experience and we are already working on bringing those recommendations to life. We also plan to share an update on our progress ahead of our next Advisory Forum in October and some more information on how you can get involved and share your feedback.
Uber Driver-partner Advisors