Supporting you during the Coronavirus

A: We will provide you with financial assistance for up to 14 days if you actively drive or deliver with Uber and get diagnosed with COVID-19 or are personally placed in quarantine by a public health authority due to their risk of spreading COVID-19.

The circumstances surrounding COVID-19 are changing rapidly and we expect they will continue to do so over the coming weeks and months ahead. To ensure we are responsive to this reality, this policy is effective until April 6, 2020, at which time we will reassess the situation and release a go-forward policy.

A: In order to ensure we can provide support to those who need it most, we will provide financial assistance to you if any of the following happen:
You are diagnosed with COVID-19;
You are placed in an individual quarantine by a public health authority due to their risk of spreading COVID-19;
You are personally asked to self-isolate by a public health authority or licensed medical provider; or
Your account is restricted by Uber as a result of information provided by a public health authority that you have been diagnosed or have been exposed to someone diagnosed with COVID-19.

Additionally, you must have taken at least one trip on the Uber platform in the 30 days before March 6, 2020, when our global financial assistance plan was announced.

A: As a platform for flexible work, some people drive or deliver with Uber on a regular basis, while others may only do a few trips over several months. To ensure our financial assistance fairly meets the needs of everyone who uses our platform to earn, the amount of assistance you receive will be based on your average daily earnings over the last six months. If you have been on Uber’s platform for less than six months, your average earnings will be based on how much you have earned in the time between your first trip and March 6, 2020.

To help understand what this means for you, we’ve broken down an estimate of the financial assistance drivers in San Francisco who had different daily earnings over the last six months could expect to receive. The table below show how their varying average daily earnings impacts the amount of financial assistance they would receive:

* Shorter time period used if first trip was more recent

A: You can submit documentation here. We will work to review and process your request as quickly as we can.

A: In order for Uber to confirm your eligibility, you will need to submit either:

1. Documentation from a licensed medical provider or public health authority with a diagnosis of COVID-19; or

2. An order by a licensed medical provider or public health authority requiring you to self-isolate due to your risk of spreading COVID-19. The documentation must specifically reference your risk of spreading COVID-19 as the reason for self-isolation.

If a public health authority directly notifies Uber that a driver or delivery person has been diagnosed with COVID-19 or otherwise potentially exposed to the virus, we will automatically enroll them in our financial assistance program and they will not have to provide any additional documentation.

A: After we confirm eligibility, in most instances you will receive the financial assistance in your account within 2-5 business days. We will work speedily to review and confirm all submitted documentation so that anyone who is eligible receives their assistance as soon as possible.

A: You will be able to file a claim for financial assistance for COVID-19 up to 30 days after the date of your diagnosis or the date when your individual quarantine came into effect. Again, this policy is effective until April 6, 2020, at which time we will reassess the situation and release a go-forward policy.

A: In each country, we will be working with policymakers including, where necessary, relevant public health officials to confirm your eligibility should you seek assistance through this program.

A: If you’re found eligible for assistance, Uber will temporarily restrict your account access for the same period in which you’re receiving assistance. If your account access is restricted due to a COVID-19 diagnosis or mandated individual quarantine due to your risk of spreading COVID-19, you will be unable to complete trips during this time in order to limit the risk of transmission to others.

A: If we were to fully cease operations in a city or country due to COVID-19, we will work with local governments to understand how best to support drivers and delivery people. We do not intend for the policy described above to be applicable in any case of a broader suspension of Uber’s operations in a location or city.