Airport regulations for driver-partners
Per airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber Driver app must be open at all times (driver-partners must not go Offline until exiting the airport area).
- We’ve instituted a special first vehicle in is the first one out (FIFO) system at the airport. The FIFO system only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber Driver app.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
Pickups at the airport
How pickup requests work
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Based on the operating agreement with the airport, the waiting area is located near Lot C, across from Dollar Rent A Car on Cypress Road. The FIFO area also extends to some nearby neighborhoods (see map below).
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
- If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber Driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, you can pick up your rider curbside at Terminal 1 or Terminal 2 as designated in the app.
Terminal 1 pickups will take place at the Upper Level (Departing Flights Drive). The exact location is the far west end of the drive, just west of Entry 6.
Terminal 2 pickups will be relocated to the Lower Level (Arriving Flights Drive). The exact location is the far west end of the drive, just west of Entry 15.
Dropoffs at the airport
How dropoff requests work
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off curbside at the terminal. If you’d like to receive a trip request afterward, you’ll need to keep the Uber Driver app on to maintain your place in the FIFO queue.
On September 25, 2018, we introduced Rematch, a new feature that may help you get requests faster at the airport. With Rematch, when you drop off a rider at the airport, you may receive a new request quickly instead of having to wait in the airport FIFO (first-in, first out) queue. If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should go to the FIFO area if you’d like to wait for another request.