All Northern California Greenlight locations will be closed on Monday February 18, 2019 for President's Day. As always, support is available online, in the app, or through 24/7 phone support.
Rules and regulations
Airport regulations for driver-partners
Per airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber driver app must be open at all times (driver-partners must not go offline until exiting the airport area)
- We’ve instituted a special first vehicle in is the first one out (FIFO) system at San Jose International Airport. The FIFO system only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub.
- As an independent contractor, you may be required to register and hold a Tax Registration Certificate. The City of San Jose Office of Finance has more information on the rules for registration.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
Pickups at the airport
How pickup requests work
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a "FIFO zone." You will then be placed in a virtual queue where the first driver to enter will be the first to receive a trip request.
Based on the operating agreement with the airport, the FIFO zone covers all airport grounds, northeast of the airport between the Bayshore and Guadalupe Freeways.
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for drivers or move you closer to the top of the queue.
- If there are no drivers in the FIFO zone, trip requests will go to Uber driver-partners in the area—outside of the FIFO zone—based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber Driver app
- You drive outside the FIFO zone
- You do not accept multiple the incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request at this airport:
- The Terminal A pickup area is located at the former taxi pickup area at Stop 1. Stay to the left of the island and continue through baggage claim. Stop 1 is directly outside of baggage claim
- If you drop off a rider at and immediately receive a pickup request from Terminal A, the airport requires drivers to drive safely and obey the rules of the road. This includes crossing lanes safely and looping around the terminal instead of U-turns. SJC police may issue citations for unsafe driving
- The Terminal B pickup area is located curbside, just past baggage claim at Stop 9. As you arrive, stay to the right and continue past baggage claim. Stop 9 will be on your right-hand side
- If the airport is crowded, consider contacting your rider to confirm their exact location
- For UberPool requests, you may have to circle the airport to pick up a 2nd or 3rd passenger
In addition to regular requests, we've also launched the Pre-Match feature at this airport. Pre-Match will prompt Uber driver-partners in the staging lot to begin heading towards the airport terminal a few minutes before an anticipated ride request. That way, drivers can get as close as possible to the terminal before receiving a pickup request, which minimizes idle time.
Dropoffs at the airport
How dropoff requests work
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off at their requested terminal outside the ticketing area. It's important to keep the Uber Drive App on until you exit airport property. If you’d like to receive a trip request afterwards, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
We've also launched the Re-Match feature at this airport. To qualify for Re-Match, driver-partners must first complete a dropoff at the airport. Re-Match then allows any driver-partner who just completed an airport drop off to temporarily receive a pick up request without having to go to the Staging Lot.
Once you drop off at the airport, if you wish, you can head towards the staging lot to wait in the FIFO queue for an airport request. Upon navigation to the waiting lot, you may receive a Re-Match request. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.
SJC pickup map
Helpful tips for airport trips
1. Getting your car ready
Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage
It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders
Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule
Checking the arrivals schedule at San Jose International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See SJC arrivals schedule.
5. Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!