Customers can see your suggested arrival time
The app is built so that customers see an order arrival time that’s calculated with the assumption that delivery partners are en route to them right after picking up their order.
Customers often provide specific delivery instructions
Customers like to choose where to meet you. Some will ask that you deliver right to their door, while others may want to meet you outside. The app will show you their preference.
The app displays extra delivery information
You may see notes from the customer in the app, which could include helpful details like apartment numbers, gate codes, and other instructions. If you can’t find the customer, feel free to contact them.
Frequently asked questions
- What if I can’t find the customer?
If you’re unable to find the customer when delivering, you can call or message them in the app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.
If they don’t contact you quickly, you can follow the prompts to end the delivery.
A high number of canceled deliveries may indicate fraudulent activity in violation of our Community Guidelines and the Platform Access Agreement.
- What if they call and request an address change?
You can accept or decline the request to deliver to a new location.
If you decide to deliver the order to the new address, you can contact Uber Eats support.
If you don’t want to deliver to the new address, you can cancel the order.
- What if the order is canceled while I’m on the way?
In rare cases, an order you accept may get canceled by the restaurant, the customer, or our support team even after you’ve picked it up. Once canceled, the order will disappear from your app.
- What if I can’t deliver an order?
If there’s a problem, like a flat tire, and you can’t deliver an order, you can cancel the trip in the app.
Once you’ve canceled, you can contact Uber Eats support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, always call the authorities first.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.