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Livraison avec l'app Uber Eats

Here’s some information about how the app can help make deliveries successful.

Looking for driving info?

  • Dans cette vidéo, vous découvrirez :

    • Comment savoir où retrouver le client
    • Quoi faire si vous avez besoin d'aide à la livraison

Pleins feux sur le ramassage

When you’re ready to deliver, you can go online in the Driver app. The app will surface available delivery requests near you. You can tap to accept.

The restaurant will be expecting you, but you can let the staff know you're there to pick up an order from the Uber Eats app. Delivery people have told us they match the name and the order number in the app with the order to confirm they have the right one before leaving the restaurant.

Locating your customer

If you’re unable to find the customer when delivering, you can call or message them in the app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.

If they don’t contact you quickly, you can follow the prompts to end the delivery.

A high number of canceled deliveries may indicate fraudulent activity in violation of our Community Guidelines and the Platform Access Agreement.

How to use the app for pickups

  • Attente au restaurant

    Les restaurants prennent parfois plus de temps que d'habitude pour préparer un repas. Vous pouvez toucher les détails de la commande et signaler que celle-ci n'est pas prête.

  • Getting delivery details in the app

    Once you arrive at the delivery location, the app will give you details that the customer has provided, such as intercom and floor numbers that will help you locate them.

  • Phone service

    The app will work best in areas of your city where drivers and customers have cell service.

  • Incorrect delivery addresses

    If a customer contacts you with a different address than the one they entered in the app, you're free to accept or decline the request. If you can and want to deliver the order to the new address, you can call our Support team for assistance. Otherwise, if you decline to deliver to the new address, you can dispose of the order.


Foire aux questions

  • An insulated bag can make for a better customer experience, according to delivery people, but it isn’t required unless you’re delivering in a location where it’s required by law.

  • Yes, as long as the Uber Eats platform is available in your area. To toggle between driving and delivering, tap the bar at the bottom of your screen. Tap the settings icon at bottom right to open Driving Preferences, then turn on Deliveries.

Les informations fournies sur cette page Web sont à titre indicatif seulement et peuvent ne pas s'appliquer à votre pays, région ou ville. Elles peuvent être modifiées ou mises à jour sans préavis.