Working in Manila and Pampanga
Our offices in the Philippines, just a couple of hours away from both beautiful beaches and mountains, allow you to work alongside creative and hardworking people, who are keen on delivering excellent customer support. Help us strive towards continued support excellence through innovation and process improvements for our partners’ most persistent issues.
On-the-ground
Building at Uber Manila and Pampanga
Inside Uber Philippines
From our two Centers of Excellence in the heart of Metro Manila and Pampanga, near Clark, our agents work round the clock to support millions of customers across the Asia Pacific region, and around the world, with issues or questions on any topic.
Read on to explore our facilities and take a sneak peek inside our offices.
Building (and leading) with heart
Our Centers of Excellence in the Philippines are the heart of customer support, operating 24/7 providing support across Uber’s global business. To ensure our team can build with heart, our local Site Leaders, Ricco Gamboa and Sarah Sudario, are driving a culture that prioritizes authenticity, wellness, and collaboration.
Meet the person who helps new restaurants start using Uber Eats
Heiane Buenaventura is a specialist on Uber’s Merchant Onboarding team. Heiane works hand in hand with our Restaurant Partners in Australia & New Zealand preparing them to go live on the Uber Eats platform.
What's it like to work at Uber in the Philippines?
Découvrez-le auprès de certains de nos dirigeants et de nos innovateurs les plus talentueux de la région.
Our return to the office
It’s still early days as we look to find the right long-term model for Uber, yet we want this to continue being a great place for our current and future employees, and that means adapting to different needs. Our hybrid work approach focuses on increased flexibility.
Les valeurs d'Uber
Our values aren’t just our shared beliefs; they are the mindsets we embrace, the choices we make, the actions we take.
Teams reimagining at Uber Manila and Pampanga
- Aide à la communauté – équipe centrale de l'APAC
The APAC Central team is a group of diverse individuals working toward a common goal of aligning and optimizing core processes and programs across APAC to ensure the best customer/agent experience. The team provides thought leadership, governance, and best practice sharing for the regions and represents APAC on global initiatives.
- Planification et mise en œuvre – Centre d'excellence
Down Small L'équipe de planification et de mise en œuvre du Centre d'excellence (CDE) de l'APAC fait le pont entre les différents CDE, assure une collaboration et une orientation communes, et joue le rôle d'agent de changement en encourageant l'adoption de pratiques exemplaires au sein de l'organisation. L'équipe fournit des services de gestion de programme, d'amélioration de l'excellence organisationnelle, de gestion des migrations et des réceptions, ainsi que des services de production de rapports et de communications dans tous les CDE de l'APAC.
- Ressources pour les opérations – Centre d'excellence de Manille
Down Small The Manila Center of Excellence (COE) provides premier customer support for our community of riders and driver-partners around the globe. It provides world-class interactions and operations support to different regions such as APAC and the US. We have several portfolios that deal with Urgent and Critical Support as well as unparalleled assistance to Uber Employees through HR Shared Services.
- Équipes d'aide – Centre d'excellence de Manille
Down Small Our Support Teams here at Manila Center of Excellence work closely with the Operations team to provide amazing support that establishes trust for riders and driver-partners as assisting them is a core feature of our product experience. We ensure that these teams are able to continuously provide world-class support to everyone involved in the Uber experience.
Équipes
Divisions
Offres
Emplacements
Asie-Pacifique
Europe, Middle East & Africa
Amérique latine
États-Unis et Canada
Inside Uber