Driver Announcements

An update on COVID-19 financial assistance for JUMP Starters

April 21 / US

The last few weeks have been hard for everyone. But we know they have been particularly tough for JUMP Starters like you.

Over the last month, we’ve provided financial assistance to JUMP Starters diagnosed with COVID-19 or ordered to self-quarantine or self-isolate by a doctor or public health authority. We moved quickly to announce this policy, even though acting quickly meant moving forward with limited information, because we believed the most important thing to do was to provide support as soon as possible.

Since then, many of you have told us that the policy we originally launched supported too few JUMP Starters and the process to get funds has been complicated and confusing. Today we’re revising our policy in 2 ways:

  1. We are focusing our assistance on those of you who are still actively JUMP Starting  during this crisis.
  2. We are expanding eligibility to include JUMP Starters who have been told to individually quarantine because they have preexisting conditions that put them at a higher risk of suffering serious illness from COVID-19. Because this will mean more people are eligible than under the old policy, we’ve chosen to establish a maximum per-person payment to make this new policy more sustainable.

The new policy is in effect in the US starting today.


Applying under the new policy

To be eligible, you must provide written documentation from a licensed doctor or government public health official showing that:

  • You have an active case of COVID-19; or
  • You were individually ordered to self-quarantine because you’re suspected to have an active case of COVID-19; or
  • You were individually ordered to self-quarantine because you have preexisting health conditions that put you at higher risk of serious illness due to COVID-19

Instructions on how to apply for financial assistance are here. We’ll aim to process your request within 7 business days. Before you apply, please carefully review all the requirements listed in the site linked above. When you apply, your JUMP Starter account will be temporarily put on hold as a safety measure to help limit the spread of COVID-19. Even though your account is on hold, we’ll still need to review your application to determine if you qualify for financial assistance. 

How our financial assistance policy is changing

Eligibility criteriaPrevious policy: JUMP Starters could be eligible if they had completed one JUMP Starter task in the 30 days before March 17, when we announced the policy.

New policy: You will need to have completed one JUMP Starter task  in the 30 days before the date on your submitted documents or the date you reached out to JUMP for financial assistance, whichever is earlier. We’re making this change to focus our support efforts on those of you who are continuing to perform JUMP Starter activities.
Maximum amount of individual paymentPrevious policy: We paid up to 14 days of support based on an individual JUMP Starter’s historical earnings alone.

New policy: While we will continue to offer up to 14 days of financial assistance, we will set a maximum payment amount. The maximum amounts differ by city because they are based on typical earnings for JUMP Starters in each city.

We will continue our policy of giving you a minimum payment of $50 if you JUMP Start  in the U.S. even if you have only done one task. 

We know that establishing a maximum payment per person means some of the most active JUMP Starters will receive less than what they typically earned before COVID-19 was widespread. But by expanding eligibility, we hope this assistance can provide a modest form of relief for more JUMP Starters  and their families.

As our communities face a crisis unlike anything we’ve seen in generations, you are doing essential work, and we are committed to supporting you. We are learning as we go. Because we can’t predict what another month will bring, we will continue to listen, act on feedback, and regularly review our financial assistance policy for changes.

This update was announced on April 21, 2020 in the US. To see the original policy, which was in effect through April 20 see here.

The details above summarize our global approach to financial assistance for JUMP Starters should they become diagnosed with COVID-19 or get placed in individual quarantine by a public health authority. Individual countries may have specific requirements needed to comply with local laws, regulations, or business practices on issues such as documentation from medical providers, public health orders, or taxation of financial assistance payments. Specific country requirements are not covered on this site, and the eligibility criteria and assistance details provided above are subject to Uber’s need to make such country-specific adjustments. India and the United Kingdom are subject to different policies. Given that circumstances are changing rapidly, we also may modify this approach, including the amount of assistance given and the criteria, as conditions change.