Introducing the Uber Eats Pro pilot with Preferred Deliveries, Planner, and updated criteria

We’re piloting changes to Uber Eats Pro in a few cities: Lincoln, NE, Abilene, TX, Evansville, IN, Florida Keys, FL, that include updated eligibility criteria, a new planning tool, and a new reward that can give you access to more higher-paying deliveries¹

This pilot is separate from the live Uber Eats Pro pilot in these cities.

Reliable deliveries keep your customers coming back to the Uber Eats app. Starting soon, we’re piloting changes to the Uber Eats Pro program in select cities.¹

Couriers who accept more requests, cancel less, and provide reliable service will receive priority access to higher-paying deliveries² through a new Uber Eats Pro reward called Preferred Deliveries. 

We are also introducing a tool called Planner, where Green and Gold couriers can reserve available times in advance to go online with Uber Eats.

Lastly, we’re updating the criteria for achieving Gold, Platinum, and Diamond status, including introducing acceptance rate as a new criteria for eligibility.

This pilot will launch in these select markets on 12/1:

Read on to learn more about what we’re piloting for Uber Eats Pro.

Preferred Deliveries can help you maximize your time and earnings while on the road by giving you priority access to higher-paying restaurant deliveries.² Gold couriers will be prioritized over Green couriers nearby and Platinum and Diamond couriers will be prioritized over Gold and Green couriers nearby.

If eligible, you’ll see the new Preferred Delivery icon on the offer card so you know which offers are higher-paying.

On top of Preferred Deliveries, you’ll continue to receive all the same great rewards as before like cash back on gas with the Uber Pro Card, a Costco Gold Star membership at no cost for the first year, and 100% tuition coverage at Arizona State University.³

We are introducing a tool called Planner to help you stay busier when you’re online and ensure customers get reliable deliveries. With Planner, Green and Gold couriers can reserve available times in advance to go online with Uber Eats. During reserved times, couriers have guaranteed access to go online. Outside of reserved times, Green and Gold couriers will only be able to go online when demand is high.

Platinum & Diamond couriers can continue to go online at any time.

Your access to Planner will change immediately if your Uber Eats Pro status changes, based on the eligibility criteria. Any time slots that you have already reserved will be upheld even if your access changes.

We’ve added acceptance rate to the criteria that helps determine your status. Now, every delivery you accept will help get you closer to the next status. Learn more about acceptance rate and how it’s calculated here.

Starting December 1, the acceptance rate criteria will be 30% for Gold status, and 50% for Platinum and Diamond statuses.

For new couriers, the acceptance rate, cancellation rate, and satisfaction rate is calculated after the first 10 exclusive trip requests. Remember, rejecting Trip Radar requests doesn’t count against your acceptance rate.

We’re also updating some of the criteria for cancellation rate, satisfaction rate, and points thresholds for each status. Acceptance rate, cancellation rate, and satisfaction rate will be based on your last 100 exclusive trip requests received.

If you were notified of being switched from Uber Pro to Uber Eats Pro, this is because you have primarily completed Uber Eats deliveries. This change will only impact the rewards program you are enrolled in and will not change your ability to complete ride or delivery requests.

Uber Eats Pro criteria changes coming:

To maintain your status and rewards, you must continually meet the eligibility requirements. If you no longer meet the criteria for your status, it will be adjusted based on your current eligibility and reflected in the Uber Eats Pro hub in real time. The Uber Eats Pro program points reset to 0 at the beginning of each month.