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International Terminal pickups and dropoffs at SFO are moving

October 16, 2018 / San Francisco

Starting Wednesday, October 17, International Terminal pickups and dropoffs at SFO are moving. You can meet or drop off your riders at the center island between Zones 14 and 17.

Getting to the pickup and dropoff location
All International Terminal pickups and dropoffs are located at the designated TNC area on the center island between Zones 14 and 17. To get there:
Follow signs for “Departing Flights” when approaching the International Terminal on the Departures Level
Keep left as you pass the International Hourly Parking Garage
Follow signs for “BUSES / LYFT/ UBER” toward the center island

Frequently asked questions

What’s changing at SFO?
Beginning October 17, all SFO International Terminal riders will be picked up and dropped off at the center island between Zones 14 and 17.
How do I get to the new pickup and dropoff location?
When approaching the International Terminal on the Departures Level, follow signs for “Departing Flights.” As you pass the International Hourly Parking Garage, keep left and follow signs for “BUSES / LYFT/ UBER” toward the center island.
What vehicle options does this affect?
This affects all vehicle options when requesting rides to or from the International Terminal.
Where should riders be picked up for Terminals 1-3?
No change here—all UberPool and Express Pool pickups for Terminals 1-3 will remain at Level 5 of the Domestic Garage. All other domestic terminal pickups will remain curbside on the Departures Level.
Where should riders be dropped off for Terminals 1-3?
No change here—all dropoffs for Terminals 1-3 will remain at your rider’s requested terminal on the Departures Level, or on the Arrivals Level at white zones.
Where should I wait for a pickup request?
No change here—you can continue to use the waiting area at the corner of E Millbrae Ave and S McDonnell Rd.
What happens If the rider cancels or is not ready for a pickup?
In the event that a rider cancels or you have to cancel because a rider is not ready, you can return to the waiting area at the corner of E Millbrae Ave and S McDonnell Rd to wait for a new request. Per airport regulations, you will not receive a new request at the center island after a cancellation.
Can I head straight to the center island to wait for a pickup request?
No, you will only receive pickup requests when you are in the designated waiting area. Only head to the center island once you receive a pickup request.
Are there any changes to existing app features at the airport?
No change here— Re-Match, short trip notifications, and long trip notifications will continue working the way they do now.