Using Uber Health for outpatient appointments

We understand that hospital systems are complex—both operationally and physically with regard to layouts and buildings. That’s why we’ve put together a few posts with some tips and resources to help you use Uber Health in various situations across your hospital. This post focuses on using Uber Health for outpatient appointments. You can find our suggestions for using Uber Health for patient discharge here.

If you’re using Uber Health to help reduce no-shows for ambulatory appointments, you might be using case managers, scheduling call centers, or patient service representatives (PSRs) to help request rides. 

Existing partners have shared these suggestions to help identify patients’ transportation barriers to appointments:  

There are a few ways that you can request rides to help get people to their appointments:

Especially for patients with a higher risk of missing their appointments, requesting on demand is a way to increase accountability: you can check the rider is on their way to the front door while on the phone with them.\u00a0[removed]\n\n

Even if patients confirm they have a ride at the time of an appointment reminder call, rides can often fall through at the very last minute on the day of the appointment. Calling the rider an hour or two before the appointment may be more successful in ensuring that the rider can make the trip and the appointment, and if not, you can book them a ride in real time to avoid a missed appointment or further rescheduling.\u00a0[removed]\n\n