Uber Health and Chapter team up to help older Americans maximize their health benefits

In the past few years, the healthcare industry has seen a surge in consumer interest in supplemental benefits that can positively influence social determinants of health. In fact, 90% of individual Medicare Advantage plan enrollees chose plans with an over-the-counter (OTC) benefit in 2023, and 78% opted for a plan with meal benefits. Interest in transportation benefits is also on the rise. 

From helping patients get to their appointments to arming them with the groceries and OTC products they need to lead healthy lives, these supplemental benefits are high-need and high-value. Though they can fill critical gaps in care, patients often need more support. For example—depending on the plan—a patient who requires dialysis multiple times per week may quickly exhaust their allocation of rides.

That’s why we’ve teamed up with Chapter to offer consumers an innovative, easy-to-use solution to help them maximize their benefits. Chapter is a technology-powered retirement and Medicare navigation company that offers a variety of services to older Americans, including helping them improve their existing coverage to get better benefits for less. Just in time for Medicare’s Annual Election Period, which kicked off on October 15, Uber Health will offer a 6-month free trial of Uber One*—a subscription option which offers exclusive benefits on rides and orders with Uber—to consumers who use Chapter’s benefit navigation resources or services, irrespective of Medicare enrollment or eligibility status. 

“Whether it’s a ride to the pharmacy or grocery delivery, supplemental benefits help patients lead healthier lives. Our collaboration with Chapter is designed to ensure these benefits go as far as possible,” said Caitlin Donovan, Global Head of Uber Health. “Together, we can help older Americans avoid stressful gaps in coverage, expand the value of their existing benefits, and get the care they need when they need it.”  

The Uber One* membership offers a creative, convenient solution to help Chapter users get the most out of their benefits. Uber One customers will receive 6% Uber Cash back on eligible rides, a $0 Delivery Fee on eligible grocery orders, and a $0 Delivery Fee and 10% off eligible convenience orders placed through the Uber Eats app. 

“Chapter’s mission is to set a new standard for Medicare and retirement support. We help consumers not only navigate Medicare to maximize coverage, but also access other high-quality offerings for their everyday needs in retirement,” said Cobi Blumenfeld-Gantz, co-founder and CEO of Chapter. “Teaming up with Uber Health unlocks a nationwide transportation and merchant network to help consumers easily access the rides, groceries, and over-the-counter items they need to meet their individual health needs in an affordable way.” 

*Benefits available only for eligible stores and rides marked with the Uber One icon. Other fees & taxes apply, but do not count towards order minimums or Uber Cash back benefits. Participating restaurants and non-grocery stores: $15 minimum order to receive $0 Delivery Fee and up to 10% off. Participating grocery stores: $35 minimum order to receive $0 Delivery Fee and 5% off. Exclusive offers are only available to Uber One members. Membership savings applied as a reduction to service fees. $5 credit is based on the Latest Arrival By estimate, determined once you place your order. 6% Uber Cash earned after completion of eligible rides. Subject to change. View the Renewable Membership T&Cs.

Chapter benefit navigation resources and services are offered by Chapter Technologies LLC.