MedStar moves care forward with reliable appointment transportation

MedStar Health has faced consequential no-show and cancellation rates for patient appointments, the majority occurring within one hour of their appointment time—what MedStar Health calls the “Hour Window.” When MedStar Health explored the root cause, they discovered that patient access to transportation is a major impediment for getting to an appointment. 

The MedStar Health team realized that if they could give qualifying patients access to reliable transportation, they would increase their operating efficiency and enhance patient outcomes by ensuring face-to-face appointments between patients and doctors or nurses. 

After running into scheduling delays using other transportation solutions, Medstar Health turned to Uber Health. Uber Health uses Uber’s existing network of driver-partners, who are ubiquitous around MedStar Health hospitals, with ETAs typically well under 10 minutes. 

Using Uber Health’s dashboard, MedStar Health can schedule rides for patients in minutes, so patients and caregivers get to appointments within the “the essential Hour Window.”

*Based on data from three hospitals using Uber Health in the October-December, 2018 timeframe.

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Learn more about how Uber Health helps reduce barriers to care and supports improved health outcomes by delivering more efficient, flexible and transparent mobility solutions by clicking below.