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Tips and tricks for improving order accuracy

24 May 2022 / New Zealand

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Grow your business and improve customer experience by minimising incorrect orders and missing items.
We want to support you to improve order accuracy to:
Save money and minimise refunds due to errors
Drive more sales with positive customer reviews; and
Rank higher on the app with reliable performance.
How can I improve order accuracy?
We’ve pulled together a few tips and tricks you can implement to help improve order accuracy.

Keep your item availability up to date
Mark an item as out of stock when you run out of something so you don’t leave customers feeling disappointed.
You can do this in your Uber Eats Orders tablet app, under Item Availability.

Organise your packing area
Make it easier for your staff to pack and hand-off orders.
Drinks, condiments and cutlery are often missed since they’re usually the last things to be added.
Large orders, combos and value packs are prone to order errors.

Pack with pride
If an order needs to be packed into multiple bags, clearly label each bag to avoid mix ups.
You can also use a sticker or staples to secure multiple bags together.
Protect items from spillage by using cling wrap as an additional seal.

Use the time management tools
You can use the time management tools in your Uber Eats Orders tablet app to help manage incoming orders.
If you’re under the pump, consider enabling Busy Mode or delaying individual orders in your Uber Eats Orders tablet app.

Delegate staff
Ensure the appropriate number of staff are available to service both in-store and Uber Eats orders.
Where can I go to find out more about the Uber Eats refund policies?
Our Uber Help page outlines our refund policies and our Order Errors page helps to set you up for success by answering frequently asked questions about order error adjustments.
Find out more about order errors and order accuracy on Uber Eats >