Earn on your own schedule

Pickups at SNA (John Wayne Airport) are moving

September 26, 2018 / Orange County

Starting Monday, October 1, UberX, UberXL, and Select pickups at SNA (John Wayne Airport) are moving to the parking structures on the Departures Level. You can meet your riders for pickup at Level 3 of their terminal’s designated parking structure.

Accessing the pickup locations

The pickup location at SNA Airport depends on which terminal your rider requests a ride from. You can find the designated pickup area on Level 3 of each terminal’s parking structure:

You can meet Terminal A riders at Parking Structure A2
You can meet Terminal B riders at Parking Structure B2
You can meet Terminal C riders at Parking Structure C

In-app instructions and navigation will identify the pickup location selected by the rider.

Each terminal at SNA has its own designated parking structure. — You can access each parking structure from the Departures Level.

Picking up riders

To comply with SNA regulations, once you accept a pickup request:

Drive to the Departures Level roadway
Follow the in-app instructions and airport signage to enter the parking structure for your rider’s terminal
Pull a ticket to enter the parking structure. Any vehicles that pull a ticket and enter the lot are required to pay $1 if in the lot under 30 minutes. (Uber does not pay for or reimburse any parking costs)
Park in the designated area for pickups
- For Parking Structure A2, you can wait at the designated rideshare area by the elevators on Level 3
- For Parking Structure B2, you can wait at the designated area near the Level 3 exit
- For Parking Structure C, you can wait at the designated area by the elevators on Level 3
Depart through the parking exit lanes on Level 3 for Parking Structures A2 and B2, and on Level 1 for Parking Structure C
Insert your ticket and if applicable, pay the $1 to exit.
Exit the airport and drop off your rider at their final destination

How to get to your pickup location.

Where to drop off at SNA

Per SNA regulations, you should drop off your riders curbside on the Departures Level. If you get a Re-Match request within 30 seconds after dropping off, you can head directly to the parking structure to pick up your rider.

Pro tips

Make sure you have Uber vehicle decals on both windshields, as required by SNA
Per SNA regulations, you should only enter the parking structure once you have a pickup request. To receive a pickup request, you can use the waiting area, which is bordered by MacArthur Blvd, I-405, Von Karman Ave, and Route 73
Consider contacting your rider before entering the airport to make sure they are ready at the designated pickup location.

Driver FAQ

What’s changing at SNA?
Beginning October 1, all riders requesting UberX, UberXL, and Select from SNA (John Wayne Airport) will be picked up at their terminal’s designated parking structure.
How do I get to the new pickup locations?
- Drive to the Departures Level roadway toward your rider’s designated parking structure
- Pull a ticket to enter the parking structure and park in the designated pickup area. There is no charge for the first 15 minutes (Uber does not pay for or reimburse any parking costs)
- Use the parking exit lanes on Level 3 for Parking Structures A2 and B2, or on Level 1 for Parking Structure C, and insert your ticket to exit
What vehicle options does this affect?
You will need to use the parking structures to pick up riders using UberX, UberXL, and Select. Pickups for Black and Black SUV will remain curbside on the Arrivals Level.
Where should I drop off riders for departures?
No change here—all dropoffs at all terminals will remain curbside at the Departures Level. If you get a Re-Match request within 30 seconds after dropping off, head to the parking structure to pick up your rider.
Where should I wait for a request?
No change here—you can continue to use the waiting area bordered by MacArthur Blvd, I-405, Von Karman Ave, and Route 73.
Will I need a ticket to enter the parking structures?
Yes, you will need to pull a ticket to enter the parking structures. There is no charge for the first 15 minutes. And remember, Uber does not pay for or reimburse any parking costs.
What happens If the rider cancels or is not ready?
We hope all your pickups are smooth and efficient. In the event that a rider cancels or you have to cancel because a rider is not ready, please return to the waiting area bordered by MacArthur Blvd, I-405, Von Karman Ave, and Route 73 to wait for a new request. Per airport regulations, you will not receive a new request in the parking structure after a cancellation.
Can I head straight to a parking structure to wait for a request?
No, please use the designated waiting area. Only head to the parking structure once you receive a pickup request from a rider in the corresponding terminal.
Are the parking structures for Uber and other ridesharing apps only?
No, the parking structures are shared with private traffic; however, the designated pickup areas are reserved for Uber and other ridesharing apps.
Are there any changes to existing app features at the airport?
No change here—Re-Match, short trip notifications, and long trip notifications will continue working the way they do now.