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Your safety drives us

July 29, 2020 / US

Despite all the ways in which COVID-19 has changed how we live and care for each other, drivers and delivery people have continued to support their communities. For that, we are deeply grateful.

And whether you decide to drive, deliver, or stay at home, we want to make sure you have resources to help you feel safe and healthy. We’re doing that in 2 ways:

  1. By sharing information about services that can help you take more control over your health when you’re off the road; and
  2. By introducing a new Door-to-Door Safety Standard designed to help you feel safer when you’re driving.

Health services off the road

Here’s a list of free and low-cost health services that can help you feel safer when you’re not driving.

No-cost COVID-19 testing
If you need to get tested, visit a nearby CVS Pharmacy to get a no-cost COVID-19 diagnostic test. If CVS is not offering this service in your state, you can search for other no-cost options by visiting the US Department of Health & Human Services (HHS) website.

Affordable health insurance
If you need health coverage, 1 in 4 drivers who use Uber and find insurance through Stride pay less than $10/month to match with plans such as Kaiser Permanente and Blue Cross Blue Shield. Click here to find a plan.

Free online health assessment
If you’re experiencing COVID-19 symptoms, click here to complete an online health assessment with Ro and, if needed, get a free online consultation with a medical provider. 

Financial help if you get COVID-19
If you’ve learned that you have an active case of COVID-19 or have been ordered to self-isolate by your medical provider, you can get up to 14 days of financial assistance.  Click here to learn more.

Tax-free health expenses 
If you want to save on eligible health expenses including everything from sunscreen to surgery, you can get a tax-free savings and spending account with Starship. Click here to learn more.

“[Starship is a] great way to pay medical expenses and save on taxes.”

—Paul Golub, driver using Uber

Safety measures on the road

You should always feel safe while driving with Uber. That’s why we’ve created our Door-to-Door Safety Standard, which is designed to help protect you and your community from the spread of COVID-19.

Free health and safety supplies
To help you take better precautions, we’re providing free health and safety supplies. You’ll be notified via Inbox in the Driver app with steps on how to redeem.

No mask, no ride
Everyone—both riders and drivers—must wear a face cover or mask when riding or driving with Uber.

No-fault cancellation policy
If you have a safety concern, such as a rider not wearing a face cover or mask, you can cancel trips without any penalty. You’ll also receive a cancellation fee for reporting that trip to Uber by opening a help ticket with Support.

Keeping each other accountable
Riders who are consistently reported for not complying may lose access to Uber.

Pre-trip checklists for riders
Before requesting a ride, riders must confirm that they’ve taken specific safety steps such as washing their hands and wearing a mask. We’re also asking riders to sit in the back seat to help maintain physical distance from you.

Listen to the podcast

To learn more about health services available to you, check out the latest episode of the Uber Podcast.