Many families use the Uber app in their daily lives, whether it’s going with their kids to after-school sports, helping an elderly parent get to the grocery store, or ordering dinner in a pinch.
While we want the Uber app to be a resource across generations, we also know when customers are unfamiliar with Uber policies it can cause confusion and pose challenges. So we wanted to clarify our policies specifically with regard to underage customers and car seats.
Per our Terms of Service and Community Guidelines, customers under the age of 18 are not allowed to have Uber accounts. Those under 18 are also not allowed to take Uber trips or order Uber Eats without an adult.
Children and teenagers under 18 must always be with an adult when using Uber or Uber Eats. If your rider looks young, you may ask to see their ID to verify their age. If they are under 18, please decline the trip and report it to Uber. Note that refusing or canceling trips on this basis will not impact your driver rating or account status. Remember that you can always communicate to your rider why you are refusing or cancelling the trip.
Car seat laws
All 50 states and the District of Columbia have child safety seat laws. However, laws are different depending on the state in which you live and drive, which can be confusing. Here is a new resource* from Virginia Tech Transportation Institute and the Texas A&M Transportation Institute that discusses car seat laws by state. If you believe that a rider is improperly transporting a child without a car seat and putting you at risk of a legal violation, remember that you can always refuse or cancel the trip and report it to Uber. Again, refusing or canceling trips on this basis will not impact your driver rating or account status.
If a rider brings their own car seat, the rider is responsible for installing it and securing their child. Remember that you can always refuse or cancel a trip if you don’t have the proper restraints or are not comfortable with a rider putting a car seat in your car.
Please report issues about underage customers and car seats through the Help >> Trip Issues and Adjustments >> Issue with a Rider >> My rider made me feel unsafe option.
Uber is working to launch a national awareness campaign that aims to educate customers and drivers about these guidelines and provide information about local laws that inform Uber policy.
Thanks for helping to promote a safe experience on the app for everyone!
*This resource is operated by a third party, and Uber is not responsible for its contents.
Posted by Uber
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