Uber and RTD are expanding access to reliable transportation options for Denver residents with the Access On Demand pilot program. Eligible Access-A-Ride customers can now enroll to take 4 subsidized, on-demand trips per day directly via the Uber App, with the goal of supporting everyone’s ability to easily move around their communities. Access-a Ride customers wishing to participate in this pilot must be able to access a standard vehicle.
How to join the Access On Demand pilot program
- Download the Uber app
If you don’t have Uber yet, download it to your iOS or Android device. Already have the Uber app? You’re all set.
- Request to join the pilot program
In order to join the pilot, you must reside in one of 4 zip codes (80013, 80014, 80015, 80016) and be able to travel in a regular vehicle.
- Request your ride
Once your application has been processed, you will receive a welcome email from Uber with everything you need to know to get riding!
How it works
What to expect
Request your ride
When you select your RTD Profile in an eligible zone at an eligible time, the subsidy will automatically apply to your UberX trip, which offers riders a 4-door sedan. Additionally, riders who utilize a foldable wheelchair may utilize UberXL at the discretion of RTD.
The first $2 of UberX or XL trips will be charged to the payment method tied to the rider’s Uber account, and RTD will be covering up to an additional $20 of each fare. Anything over that amount will be automatically billed back to the rider’s payment method via the Uber app. Customers will be notified of the total amount you owe when you place your trip request.
When and where
All trips must occur during “Peak service hours,” between 6am and 9am, or 2pm and 5 pm. Trips must begin or end in the service area shown on the map, and are limited to Uber’s Denver service area.
After you request a trip, you will be shown the number of trips remaining, including the current trip, on the request screen.
*Please note that in some cities you may be automatically charged an additional fee for selecting more than one seat. In the event you were charged for an additional seat for a service animal, please let Uber know and the additional fee will be refunded.
- When will the program be available?
- How will I know how much I’m paying?
- What do I do if I have a question or feedback to provide?
- How many rides do I get per month?
- Do I have to pay exact cash fare on Uber as I do for Access-a-Ride?
- How do I know that my account has been activated?
- How do I know if I’m eligible for this program?
- Am I able to use Uber if I am blind or low-vision?
- Will you be offering Wheelchair Accessible Vehicles (WAVs) as part of the pilot program?
- What are your policies as they are related to persons with disabilities?
- What is Uber’s service animal policy?
- The fares seem to fluctuate. What is this dynamic pricing?
- Why was my trip more than $2?
- How do I know how many rides I have left?
- I have enrolled in the program, but I’m not seeing the discount.
- I am not receiving the enrollment email.