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Access On Demand pilot with RTD’s Access-a-Ride

November 28, 2020 / Denver

Uber and RTD are expanding access to reliable transportation options for Denver residents with the Access On Demand pilot program. Eligible Access-A-Ride customers can now enroll to take 4 subsidized, on-demand trips per day, with a maximum of 60 trips a month, directly via the Uber App, with the goal of supporting everyone’s ability to easily move around their communities. Access-a Ride customers wishing to participate in this pilot must be able to access a standard vehicle.

How to join the Access On Demand pilot program

  1. Download the Uber app
    If you don’t have Uber yet, download it to your iOS or Android device. Already have the Uber app? You’re all set.
  2. Request to join the pilot program
    In order to join the pilot, you must reside in one of 4 zip codes (80013, 80014, 80015, 80016) and be able to travel in a regular vehicle.
  3. Request your ride
    Once your application has been processed, you will receive a welcome email from Uber with everything you need to know to get riding!

How it works

  1. Enter your destination. Open the app and enter your destination.
  2. Select. Underneath the Vehicle Type selector, tap on the default profile or payment method, and switch the toggle to “RTD”.
  3. Request. Request a ride via the UberX option for a 4-door sedan. Certain riders utilizing folding wheelchairs may also request UberXL.
  4. Ride easy. You’ll pay the first $2 of UberX or XL trips, and RTD will cover the remainder of the fare, up to $20*. You will cover anything additional and will be shown the total amount you owe at time of request.

What to expect

Request your ride

When you select your RTD Profile in an eligible zone at an eligible time, the subsidy will automatically apply to your UberX trip, which offers riders a 4-door sedan. Additionally, riders who utilize a foldable wheelchair may utilize UberXL at the discretion of RTD. 

You’re covered

The first $2 of UberX or XL trips will be charged to the payment method tied to the rider’s Uber account, and RTD will be covering up to an additional $20 of each fare. Anything over that amount will be automatically billed back to the rider’s payment method via the Uber app. Customers will be notified of the total amount you owe when you place your trip request.

When and where

All trips must occur on weekdays during “Peak service hours,” between 6am and 9am, or 2pm and 5 pm. Trips must begin or end in the service area shown on the map, and are limited to Uber’s Denver service area.

Track rides

After you request a trip, you will be shown the number of trips remaining, including the current trip, on the request screen.

*Please note that in some cities you may be automatically charged an additional fee for selecting more than one seat. In the event you were charged for an additional seat for a service animal, please let Uber know and the additional fee will be refunded.