As cities respond to COVID-19, more people are staying home, government agencies and Uber Greenlight Hubs are closing temporarily, and many restaurants are switching to delivery-only. As a result of these closures – account activation is delayed at this time and it may take longer to get on the road.
Activation information for new delivery people
As of April 17, 2020, account activation may still have delays for new delivery people in Canada, so we’re providing important information all in one place to help you in the meantime.
Guidance for activation requirements and documentation
You can find minimum requirements for delivery people below.
Your requirements
 Profile Photo: Clear photo of yourself with your face visible registration | Status: Processing time may be delayed |
 Proof of Work Eligibility: One of Canadian Passport, Study or Work permit, Canadian Birth Certificate, Permanent Resident or Citizenship Card | Status: Processing time may be delayed |
Your additional requirements if you’re delivering by car
| Driver’s licence: Full Class licence (Class 5, G etc.) | Status: Processing time may be delayed |
| Vehicle registration and proof of vehicle insurance: Proof of Insurance and Vehicle Registration may be separate or combined documents depending on province. Must show delivery person name and not be expired. | Status: Processing time may be delayed |
Guidance for new delivery person eligibility verification
Your requirements
| New delivery person background check: criminal history check through third party vendors ISB and Triton. Screening for those delivering by car will also include driving history check. Once your documents are approved you will receive an email to begin your background screening. | Status: Background check processing may experience delays |
Guidance if you’re looking for support
 Online Support | Based on the advice of public health authorities, we have temporarily closed all Uber Greenlight Hubs until further notice. While Uber Greenlight Hubs are closed, you can always get support online at Uber’s Help Center. |
Questions you may have
- What is Uber doing to help everyone keep one another safe?
The health and safety of the Uber community is always our priority. We are actively monitoring the coronavirus (COVID‑19) situation and are taking steps to help keep those who rely on our platform safe. Learn more and find resources and the latest updates.
- Where can I find delivery person-specific information around COVID-19?
You can find the latest updates and resources for drivers and delivery people at this time in our Uber blog.
- How can I stay healthy while delivering?
If you choose to continue driving or delivering with Uber, here are some tips for how you can take care of yourself and others. This resource can also update you on what riders are doing to help keep you safe during this challenging time.
- What is Uber’s financial assistance policy for drivers and delivery people who are affected by COVID-19?
We will provide financial assistance for up to 14 days for those who actively drive or deliver with Uber and get diagnosed with COVID-19, are personally placed in quarantine by a public health authority due to their risk of spreading COVID-19, or are individually ordered to self-quarantine because they have preexisting health conditions that put them at a higher risk of suffering serious illness from COVID-19. Learn more.
- Why do my documents keep getting rejected?
Please ensure that you upload photos that are clear, free from glare and make sure to show the full original document in frame. Photos that are scanned, photo-copied or that are photos of a photo will not be accepted.
- How do I complete a background screening?
If your documents have been uploaded and approved you shoud receive an email from one of our third party vendors (Triton or ISB) within 24 hours with instructions on how to complete a screening. Please check your spam folder for this email or contact support if you are still having trouble.
Posted by Uber Canada
Get a ride when you need one
Start earning in your city
Get a ride when you need one
Start earning in your city
Related articles
Most popular
Uber’s Journey to Ray on Kubernetes: Ray Setup
Case study: how Wellington County enhances mobility options for rural townships
Uber’s Journey to Ray on Kubernetes: Resource Management
Advancing Invoice Document Processing at Uber using GenAI
Products
Company