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Tips for handling orders

Here are suggestions from delivery partners and policies from Uber’s Community Guidelines to deliver food properly and safely.

  • Being on time is important

    Customers say they appreciate when food comes directly from the restaurant to them because food that’s been sitting out for a long time can get soggy or stale.

  • An insulated bag is recommended

    Delivery partners suggest an insulated bag to promote food safety and proper handling of orders. In some areas, insulated bags are required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.

  • Customers like little extras

    Customers are happy when they get any extras the restaurants included, like napkins, utensils, and condiments.

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The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.