彼此尊重
We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, inappropriate conduct and sexual assault, threatening and rude behaviour, unwanted contact, discrimination and property damage.
肢体接触
Don’t touch strangers or anyone you just met while using any of Uber’s apps. Hitting, hurting or intending to hurt anyone is never allowed.
Inappropriate conduct and sexual assault
Personal space and privacy should be respected at all times. The following list provides examples of inappropriate conduct, but is not exhaustive.
- Behaviours and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, sexual gestures, whistles and winks. Don’t touch or flirt with people you don’t know.
- Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity or sexual orientation. Unrelated personal questions may offend, such as ‘Are you in a relationship?’ Avoid discussing your own or someone else’s sex life, using explicit language or making jokes about sex.
- Uber has a no-sex rule. Sexual contact is prohibited while using the Uber apps, including during a trip or on a delivery. Learn more here.
Sexual assault and sexual harassment of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behaviour without explicit consent of the other person.
威胁性和粗鲁的行为
禁止具有攻击性、挑衅性和骚扰性的行为。言语和动作不得无礼或具有威胁性。最好不要涉及可能导致分歧的私人话题，如宗教和政治信仰。
- 针对乘客和 Uber Eats 优食顾客的建议
轻松友好地与派送员、合作车主和拼车乘客交流。请勿询问私人问题，或冒犯他人。
- 面向合作车主和派送员的建议
轻松而友好地与顾客、乘客、合作餐厅相关人员等交流。请 勿询问私人问题，或冒犯他人。
不必要的联系
在完成行程或派送后，除非是关于返还遗失物品事宜，否则合作车主/派送员与乘客/顾客不应联系对方。例如，在行程或派送结束后合作车主/派送员与乘客/顾客之间禁止发短信、打电话或或拜访/试图亲自拜访对方。
- 面向合作车主和派送员的建议
如果顾客、乘客或餐厅并非因为当前行程、送餐问题或返还遗失物品事宜而联系您，应立即告知优步。
- 针对乘客和 Uber Eats 优食顾客的建议
如果合作车主或派送员并非因为当前行程、送餐问题或返还遗失物品事宜而联系您，请立即告知优步。
- 面向合作车主和派送员的建议
不可仅由于某个特定街区的居民或企业的特征而避免前往该地区，并因此故意拒绝或取消派单。
- 给商家的建议
不得由于顾客或派送员受法律保护的特征而拒绝或取消订单。如果认为派送员由于您或顾客受法律保护的特征而拒绝取餐，请在优步应用中报告此事件。
- 针对乘客和 Uber Eats 优食顾客的建议
如果认为合作车主或派送员由于您受法律保护的特征而拒绝提供接载或派送服务，请在优步应用中报告此事件。
- 针对自行车和滑板车使用者的建议
当您骑自行车或搭乘优步时，如果认为其他用户基于您受法律保护的特征而欺凌、侮辱或骚扰您，请在优步应用中报告此事件。
财物损失和锁车
禁止损坏他人财物。例如，损坏或篡改汽车、自行车、助动车、滑板车或通过优步应用预约的其他出行工具；损坏或毁坏手机或平板电脑；故意打翻餐点或饮料；在车内吸烟；或者因过量饮酒而呕吐等等。若您损坏了他人财物，则应负责赔偿正常磨损之外的清洁和维修费用。
如果您通过优步应用租赁自行车、助动车或滑板车，行程结束时务必将其锁好。否则，可能会产生额外扣款或费用。