协力保障彼此的安全
Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age and more.
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Additional guidelines for Uber Eats
In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.
共用账号
禁止共用账号。要使用优步应用，您需要注册并维护有效账号。请不要允许其他人使用您的账号，也切勿将自己的登陆信息告知他人。
- 针对乘客和 Uber Eats 优食顾客的建议
Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is fine and not a violation of Uber’s Community Guidelines, but you are held responsible for their conduct in line with these guidelines.
- 针对合作车主和派送员的建议
保护您的账号。请不要允许他人通过优步应用使用您的优步账号接受派单。
- 针对自行车和滑板车使用者的建议
保护您的账号。请不要允许他人使用您的账号租借滑板车或自行车。
未满 18 岁的人员
You must be 18 years or older to have a rider, Uber Eats user, or JUMP user account. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery. Account holders also can’t rent a bike or scooter to be used by someone under the age of 18.
- 针对合作车主和派送员的建议
If you notice at pickup or delivery that your rider or Uber Eats user looks under 18, you can decline the trip or delivery and report it to Uber. Note that refusing or cancelling trips on this basis will not impact your driver or delivery partner rating. It’s also a good idea to let your rider or Uber Eats user know why you can’t accept the trip or complete the delivery, so they’re not left wondering what happened.
All deliveries to schools should be made through the school reception unless otherwise directed by the school.
- 针对乘客的建议
Adults can’t request a ride for someone under the age of 18 or allow them to ride alone.
- 针对 Uber Eats 优食顾客的建议
People under the age of 18 are not allowed to use an adult’s Uber Eats account to request deliveries. And anyone under the age of 18 is not allowed to order or receive alcohol deliveries.
- 针对自行车和滑板车使用者的建议
未满 18 周岁的人员不得使用优步应用租借自行车或滑板车。
其他乘客
When driving with Uber, no one other than the requesting rider and the rider's guests are permitted in the vehicle. When riding with Uber, the account holder is responsible for the behaviour of their entire party. If you request a ride or a delivery or rent a bike or scooter for another adult, you’re held responsible for their behaviour during their trip or delivery.
车辆信息
For an easy pickup or delivery drop-off, the Uber apps give riders and Uber Eats users identifying information about driver and delivery partners and their vehicles, including their licence plate number, vehicle make and model, profile picture and name.
Activities such as providing Uber with inaccurate information, allowing someone else to use an account and taking a trip using an unapproved vehicle are not allowed.
In addition, we will take action to prevent any driver or delivery partner whose required documentation becomes invalid – like a driver’s licence that expires – from going online until the driver or delivery partner provides Uber with updated and valid information.
- 面向合作车主和派送员的建议
So that Uber can provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s licence that's about to expire. Let us know if you plan to use a different vehicle to the one you signed up with.
- 针对乘客和 Uber Eats 优食顾客的建议
请务必核对行程，确保与应用中提供的信息相符。如果合作车主的身份信息与应用中显示的不一致，请勿上车。
使用相机或其他录像或录音设备
Local laws may allow users of the Uber apps to choose to record all or part of a trip or delivery to the extent permitted by applicable laws, including to document an issue that they may wish to report to Uber or a relevant authority. Applicable local laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded. Additional regulations may also apply in your location, so please check this carefully. It is your responsibility to comply with any such regulations if you decide to use a camera or other video or audio recording device in your vehicle.
Broadcasting a person’s image, audio or video recording in breach of privacy or surveillance laws is not allowed.
Helmets for bikes, motorcycles and scooters
For your safety, when riding a bike, motorcycle or scooter, it is your responsibility to find a helmet that fits well and to wear it while riding. Helmets can help protect you when worn according to the manufacturer’s instructions: low on your forehead and snug under your chin.
Safe roads, safe footpaths, safe pickups
Safe roadways means practicing safe behaviour, which includes looking out for all travellers, regardless of how they get around.
- 针对乘客的建议
Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians and scooters.
- 针对自行车和滑板车使用者的建议
Keep a lookout for others who are travelling by bike, by scooter or on foot, and be aware of the road conditions ahead of you. Don’t park on accessibility ramps or block footpaths.
恰当维护和保养
Driver and delivery partners are expected to maintain their vehicles with brakes, seat belts and tyres in good operating condition, according to industry safety and maintenance standards.
Maintaining your vehicle in line with these standards will help ensure that safety-critical vehicle components like steering, tyres and brakes are working as they should.
保持警觉
Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested and watching for situations that may require quick action. We review reports of potentially unsafe driving behaviour.
- 面向合作车主和派送员的建议
When driving or delivering with Uber, you have a legal responsibility to assess your level of fatigue prior to logging on, and throughout your driving time. Other activities you may have been doing during the day or night can contribute to fatigue. Remember, the only true preventative measure against fatigue is sleep.
公共紧急情况
在发生公共紧急情况时，优步可能会采取额外措施以保障平台安全，这些情况包括但不限于自然灾害、公共卫生紧急事件以及公共危机情况。
例如，如果优步收到公共卫生机构信息，告知优步平台的某一使用者可能会对公众造成潜在伤害，那么优步将会暂时停用该用户账号，直至该用户可以安全地使用优步平台为止。相应地，在发生公共卫生紧急事件、自然灾害或其他公共危机情况时，或是继续允许使用优步平台可能会在当前带来明显的危险时，我们也会禁止某一城市/地区中的用户使用优步平台的部分或全部服务，以遵循相关机构的指导。
*此资源由第三方管理，优步不对其内容承担任何责任。