Support for driver and delivery partners
Uber offers a support package for driver and delivery partners, helping to cover partners should something go wrong while using the Uber app.
Uber is proud to offer partner support insurance, helping cover eligible partners who are in an accident while using the Uber app, with insurance from Chubb Insurance.
Uber also offers counselling, so all drivers and delivery partners can access professional support if something happens while using the app, through an agreement with counselling provider, Converge.
This support package is offered at no additional cost to partners.
You're covered for certain personal injuries
Cover if you can't work
Partner support insurance provides inconvenience compensation in the event that you are accidentally injured while on-trip and a doctor certifies that you are unable to work as a result.²
² Benefit of $150 per day, for up to 30 days. See policy for more details.
What are the key features of cover?
Counselling support when you need it
In the unforeseen event that something goes wrong while on app, partners may be eligible for up to three counselling sessions with professional counsellors through our partnership with Converge.
Why is Uber doing this?
Independent work provides flexible earning opportunities and the freedom to work when, where and how you like. While we are proud to be able to offer independent earning opportunities, we also want to be there to support our partners if things go wrong while using the Uber app.
There is no additional cost to you
This support package is offered as part of our commitment to you and the safety of all users. There’s no need to opt in and there is no additional cost to you.
- What are the limits of coverage?
- Does this package replace my Compulsory Third Party or Motor Vehicle Insurance?
No, this insurance does not provide compulsory third party or motor vehicle insurance, nor is it a substitute for your compulsory third party or motor vehicle insurance. Please contact your insurer, broker or agent should you have any questions regarding your insurance arrangements.
- What is “on-trip”?
“On-trip” means the period from accepting a transportation or delivery request, until 15 minutes after that ride or delivery is completed or cancelled, whichever is earlier (see policy wording for exact cover information).
- Do I need to sign up?
There’s no need to sign up — all eligible partners are automatically covered by the insurance for on-trip accidents from 4pm 30 November 2018, at no additional cost to you.
- What are the eligibility requirements for partner support?
- Where is partner support provided?
Partner support counselling and insurance are available in Australia.
- How do I lodge an insurance claim?
If you would like to make a claim for an injury arising from an on-trip incident, report the incident through the app as soon as you can. Uber will respond to you via the app to confirm receipt of the incident and send it through to Chubb Insurance for review. Once Chubb Insurance receives your claim they will contact you within 2 business days via email or phone with further information on how to proceed.
If you have received your claim number, you can call Chubb Insurance at 1300 722 032 Monday to Friday 9am to 5pm AEST. Limitation periods may apply, please read the policy for more details.
- How do I ask about counselling?
If there has been an issue while using the app, like an accident, report this to us through the app at a safe time and our Community Operations team will reach out to discuss the support we can offer.