通过 Uber Eats 优食应用提供派送服务
Here’s some information about how the Uber Driver app can help make deliveries successful.
Looking for driving info? Switch to driver
通过本视频，您可以了解：
- 获知与顾客见面地点的方法
- 送餐期间获取帮助的方法
聚焦取餐
在您准备派送后，可在车主端上线接单。应用会显示您附近可提供派送服务的派单。您可以轻触以接受。
餐厅会等您，但您可以告知工作人员您会从 Uber Eats 优食应用上取单。派送员告诉我们，他们离开餐厅前会将应用中的姓名和订单号与订单餐点进行核对，确认正确无误。
派送方式
具体运作方式如下：
1.上线并接收附近的送餐派单。
2. 轻触即可接单。
3. When you arrive at the merchant, let the staff know you're there to pick up an order through Uber Eats.
4. Before you leave, match the name and the order number in the Uber Driver app to confirm that you have the right order.
5. Travel to drop-off point to deliver the order.
Locating the customer
If you’re unable to find the customer when delivering, you can call or message them in the Uber Driver app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.
If they don’t contact you quickly, you can follow the prompts to end the delivery.
A high number of canceled deliveries may indicate fraudulent activity in violation of our Community Guidelines and the Platform Access Agreement.
1.致电顾客
If you can't find the customer at the drop off location, you can give them a call by tapping the phone icon next to the delivery information in the Uber Driver app.
2.启动倒计时
If the customer doesn’t answer your call, you can tap the notification that appears in the Uber Driver app to indicate that they didn’t answer. This will send them a notification that you called. Once they receive the notification, a timer will begin.
3.结束派送
If the customer doesn’t contact you by the time the countdown runs out, you can follow the prompts to end the delivery. You’ll still get paid, and it won’t affect your cancellation rating.
如何使用应用完成接载
在餐厅等候
有时候，餐厅准备餐点的时间可能比平时要长。您可以轻触订 单详细信息，报告订单餐点“尚未准备妥当”。
Getting delivery details in the Uber Driver app
您到达派送地点后，应用会显示顾客提供的详细信息，例如对讲机和楼层号，以帮助您找到他们。
手机信号
The Uber Driver app will work best in areas of your city where drivers and customers have cell service.
错误的派送地址
If a customer contacts you with a different address than the one they entered in the Uber Driver app, you're free to accept or decline the request. If you can and want to deliver the order to the new address, you can call our Support team for assistance. Otherwise, if you decline to deliver to the new address, you can dispose of the order.
在前往派送地点的途中遇到问题了？
Delivery People contact the Uber Eats support team if they have an issue, such as vehicle breakdown, on the way to delivering to the customer.
You can contact our support team 24/7 through the Uber Driver app.
获取帮助
您需要联系的对象取决于您所处的派送流程阶段。
- 如果您当前未派送订单餐点，请转到应用的“帮助”部分并按提示操作，或访问 help.uber.com 并登录。
- 如果您即将接受订单行程派单，可以轻触餐厅名称旁边的“电话”图标以联系餐厅。当您准备领取订单餐点时，可以轻触“联系”，然后轻触“发送方”以联系餐厅。
- 如果您已领取派送订单餐点，需要问顾客问题，请轻触“联系”，然后轻触“接收人”。
在送餐期间，如果您无法联系餐厅或顾客，我们的客服团队可随时为您提供帮助。您可以通过应用的“帮助”部分联系我们。
有关完成派送的社区指南
优步平台建立在信任的基础上。涉及 Uber Eats 优食平台的欺诈活动或滥用行为会破坏这种信任，因此优步绝不会容忍。为确保为所有平台成员提供理想的使用体验，我们会定期监控欺诈或滥用行为。我们可能会停用任何涉及欺诈活动或滥用行为（包括接受派送订单而无意完成派送）的账号。
常见问题
- 可否提供有关具体送餐方式的建议？
派送员表示，使用保温袋有助于改善顾客体验，但除非您所在地区的法律要求如此，否则可以不使用。
通过应用提供派送服务
通过应用提供派送服务
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