Handle Uber Eats orders safely
These guidelines help make every order a great one. They also help build trust among delivery partners, Uber Eats users and your favorite neighbourhood merchants.
Proper handling of orders
Merchants are expected to meet all relevant licensing requirements and tall other food laws and regulations – including food safety and hygiene regulations – and industry best practices and Uber policies. Merchants must maintain valid licences and/or permits.
- Tips for merchants
Proper delivery of orders
Merchants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance or accommodate Uber Eats user dietary restrictions. For example, merchants may notify a delivery partner to keep halal and non-halal food separate. Driver partners should always follow such guidelines from merchants.
- Tips for delivery partners
Provide a safe space for pickups
Merchants should provide a safe area for order pick-ups that make delivery partners feel welcome.
Only Uber Eats users who are the legal age to buy alcohol (18+) and are not intoxicated can order or receive alcohol deliveries where available. Delivery partners are responsible for following local requirements for alcohol delivery, which often include asking Uber Eats users to show their ID and refusing delivery if an Uber Eats user is underage, refuses to show ID or appears intoxicated. These requirements are outlined in separate communications for delivery partners who opt in to alcohol delivery.