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Follow the law

This‌ ‌section‌ ‌is‌ ‌based‌ ‌on‌ ‌laws‌ ‌and‌ ‌regulations‌ ‌that‌ ‌everyone‌ ‌must‌ ‌follow.‌ ‌For‌ ‌example,‌ ‌using‌ ‌Uber‌ ‌apps‌ ‌to‌ ‌commit‌ ‌any‌ ‌crime‌ ‌or‌ ‌to‌ ‌violate‌ ‌any‌ ‌other‌ ‌law‌ ‌is‌ ‌prohibited.‌

Seat‌ ‌belts‌ ‌and‌ ‌car‌ ‌seats‌

Every‌ ‌rider,‌ ‌driver‌ ‌and‌ ‌delivery‌ ‌partner‌ ‌using‌ ‌a‌ ‌vehicle‌ ‌must‌ ‌always‌ ‌buckle‌ ‌up.‌ ‌Driver-partners‌ ‌must‌ ‌decline‌ ‌a‌ ‌ride‌ ‌if‌ ‌there‌ ‌are‌ ‌not‌ ‌enough‌ ‌seat‌ ‌belts‌ ‌for‌ ‌every‌ ‌passenger‌ ‌in‌ ‌their‌ ‌car.‌ ‌ ‌ ‌

Driver-partners‌ ‌and‌ ‌riders‌ ‌should‌ ‌comply‌ ‌with‌ ‌applicable‌ ‌laws‌ ‌when‌ ‌travelling‌ ‌with‌ ‌infants‌ ‌and‌ ‌children.‌ ‌When‌ ‌riding‌ ‌with‌ ‌children,‌ ‌it’s‌ ‌the‌ ‌rider’s‌ ‌responsibility‌ ‌to‌ ‌provide‌ ‌and‌ ‌fit‌ ‌a‌ ‌suitable‌ ‌car‌ ‌seat.‌ ‌Children‌ ‌age‌ ‌12‌ ‌and‌ ‌under‌ ‌should‌ ‌travel‌ ‌in‌ ‌the‌ ‌back‌ ‌seat.‌

*This‌ ‌resource‌ ‌is‌ ‌operated‌ ‌by‌ ‌a‌ ‌third‌ ‌party,‌ ‌and‌ ‌Uber‌ ‌is‌ ‌not‌ ‌responsible‌ ‌for‌ ‌its‌ ‌contents.‌

Follow all laws

You’re responsible for knowing and obeying all relevant local laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.

Service animals

Australian‌ ‌and‌ ‌New‌ ‌Zealand‌ ‌laws‌ ‌require‌ ‌that‌ ‌driver-partners‌ ‌must‌ ‌provide‌ ‌rides‌ ‌to‌ ‌anyone‌ ‌with‌ ‌a‌ ‌service‌ ‌animal.‌ ‌Knowingly‌ ‌refusing‌ ‌a‌ ‌rider‌ ‌a‌ ‌trip‌ ‌because‌ ‌of‌ ‌their‌ ‌service‌ ‌animal‌ ‌may‌ ‌permanently‌ ‌result‌ ‌in‌ ‌losing‌ ‌access‌ ‌to‌ ‌the‌ ‌Uber‌ ‌apps,‌ ‌even‌ ‌if‌ ‌a‌ ‌driver-partner‌ ‌has‌ ‌allergies,‌ ‌religious‌ ‌objections‌ ‌or‌ ‌a‌ ‌fear‌ ‌of‌ ‌animals.‌

You‌ ‌may‌ ‌clarify‌ ‌with‌ ‌a‌ ‌rider‌ ‌‌whether‌ ‌it's‌ ‌a‌ ‌service‌ ‌animal,‌ ‌and‌ ‌how‌ ‌the‌ ‌animal‌ ‌is‌ ‌trained‌ ‌to‌ ‌assist.‌ ‌

Drugs and alcohol

Drug‌ ‌use‌ ‌and‌ ‌open‌ ‌containers‌ ‌of‌ ‌alcohol‌ ‌are‌ ‌never‌ ‌allowed‌ ‌while‌ ‌using‌ ‌the‌ ‌Uber‌ ‌apps.‌


Riders‌ ‌and‌ ‌their‌ ‌guests,‌ ‌as‌ ‌well‌ ‌as‌ ‌driver‌ ‌and‌ ‌delivery‌ ‌partners,‌ ‌are‌ ‌prohibited‌ ‌from‌ ‌carrying‌ ‌weapons‌ ‌while‌ ‌using‌ ‌the‌ ‌Uber‌ ‌apps,‌ ‌to‌ ‌the‌ ‌extent‌ ‌permitted‌ ‌by‌ ‌applicable‌ ‌law.‌


Deception‌ ‌can‌ ‌weaken‌ ‌trust‌ ‌and‌ ‌also‌ ‌be‌ ‌dangerous.‌ ‌Intentionally‌ ‌falsifying‌ ‌information‌ ‌or‌ ‌assuming‌ ‌someone‌ ‌else's‌ ‌identity,‌ ‌for‌ ‌example‌ ‌when‌ ‌signing‌ ‌in‌ ‌or‌ ‌undergoing‌ ‌a‌ ‌security‌ ‌check,‌ ‌isn’t‌ ‌allowed.‌

‌Provide‌ ‌accurate‌ ‌information‌ ‌when‌ ‌reporting‌ ‌incidents,‌ ‌creating‌ ‌and‌ ‌accessing‌ ‌your‌ ‌accounts,‌ ‌disputing‌ ‌charges‌ ‌or‌ ‌fees‌ ‌and‌ ‌requesting‌ ‌credits.‌ ‌Only‌ ‌request‌ ‌fees‌ ‌or‌ ‌refunds‌ ‌that‌ ‌you’re‌ ‌entitled‌ ‌to,‌ ‌and‌ ‌use‌ ‌offers‌ ‌and‌ ‌promos‌ ‌only‌ ‌as‌ ‌intended.‌ ‌Don’t‌ ‌knowingly‌ ‌complete‌ ‌invalid‌ ‌transactions.‌

Street hails and other unacceptable activities

To enhance the safety of each experience, off-app pickups are prohibited. The law prohibits street hails while using the Uber apps, so never solicit payment of trips outside the Uber system. Riders and customers should not pay for trips or deliveries in cash.

Never harm the business or brand by doing things like using Uber’s trademark or intellectual property without permission.

See more Community Guidelines

Treat everyone with respect

Help keep one another safe