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Move freely, accessibly

Everyone should have the freedom to get around on their own terms. Our goal is to build the world’s most accessible mobility and delivery platform, designed with you at the centre.

Man adjusting a hearing aid while holding a smartphone, surrounded by accessibility icons

Our driving principles

Empowering your independence, prioritising your safety, and strengthening community connections through reliable service are always top priorities, with fairness guiding every decision we make.

Independence

We prioritise giving you the level of autonomy and personalisation that suits your needs.

Safety

Safety is at the core of everything we do, guiding all our actions and innovation.

Dependability

We strive to provide a platform you can trust that works predictably, reliably and consistently.

Accessibility tools & features

Pickup Assistant

Let us know if you’d like drivers to call out your name, flash their lights, or get in touch when they arrive.

Easy Entrance Vehicles (Coming soon)

Request lower step-in vehicles that make getting in and out easier.

Rider Self ID

Choose to self-identify as deaf, hard of hearing, blind, or have low vision, to help make pickups and rides smoother.

Assistance Animal ID

Let your driver know if you’re travelling with an assistance animal and get dedicated Uber support.

Simple Mode

Request rides using a simplified version of the app, with larger text and a clearer layout.

Support for riders

Man wearing a cap and sunglasses holding a device outside near trees and a sunlit wall

Users who are blind or have low vision

Uber’s web and mobile platforms are accessible with VoiceOver and TalkBack.

Use VoiceOver and TalkBack
Wheelchair user opening the door of a white car on a city street

Riding with a foldable wheelchair or mobility aids

Uber Assist drivers can help load and unload bags or assistive devices (wheelchairs, walkers, canes, and other mobility devices) that can fit in the boot of a standard sedan once folded or taken apart.

About Uber Assist
Older man walking a golden retriever along a sunny suburban footpath lined with plants and palm trees

Travelling with an assistance animal

By law, Uber drivers must transport riders who are travelling with assistance animals.

View Assistance Animal Policy

Support for drivers

Drivers with disabilities

Hundreds of thousands of drivers with disabilities earn with Uber, using adaptive tools and vehicles. Anyone with a valid driver’s licence can sign up to drive.

Sign up to drive

Drivers who are deaf or hard of hearing

Hundreds of thousands of drivers who are deaf or hard of hearing earn with Uber, with optional in-app features that support accessibility. Drivers can also Self-ID their needs to make communicating with riders easier.

Explore features for people who are hard of hearing

Transporting riders with disabilities

Explore tips and resources to help you provide considerate, supportive service for riders with disabilities.

Driver resources

How to manage your accessibility settings

  1. Go to your Account page in the Uber App.
  2. Tap on Settings.
  3. Tap on Accessibility to adjust your settings and preferences.
Person adjusts accessibility settings on a smartphone, including hearing, vision, assistance animal, and pickup preferences.

Report an accessibility issue

To get help with an accessibility-related issue on a recent trip:

  1. Go to your Account page in the Uber app.
  2. Tap on Help.
  3. For completed trips or trips cancelled before pickup, select the trip and let us know about the issue you had.
  4. For all other issues, select Rides help, then Accessibility, then select the appropriate complaint related to your issue.
Person in a wheelchair using a smartphone with a card payment terminal resting nearby

More resources