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Instrucciones para socios de la App

Aeropuerto Internacional de Los Ángeles (LAX)

Airport trips work a bit differently than typical trip requests. Learn more about driving with Uber at LAX.

Normas y reglamentos

Reglamento en LAX para socios conductores de Uber

Per airport regulations, drivers must adhere to the terms below. Please keep these in mind to ensure a smooth experience and avoid potential fines of up to $1,200.

  • All drivers must pass the LAX quiz in order to get an LAX permit.
  • The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. The unique airport placard must be displayed beneath the front trade dress. Drivers can obtain this Uber decal at their local Greenlight Hub. Additional requirements, if any, for obtaining this placard will be detailed below.
  • Airport rules: to receive trip requests to pick up riders at LAX, drivers must be inside the Designated TNC Airport Assignment Area. You may wait in queue at the Staging Lot off 6100 Westchester Parkway. The Airport Assignment Area operates on a first-in, first-out basis. You may not drive around the central terminal area or wait anywhere else in the neighborhood. TNC vehicles should not wait on the commercial side of the Staging Lot.
  • When on airport property, according to airport rules, the Driver app must be open at all times (please do not sign out until you exit the airport).
  • You may be asked by airport personnel to show your waybill. To access it, tap the Waybill button that appears in your Driver app.
  • Please keep the blue-striped ADA access zones clear unless picking up or dropping off a rider with a disability.
  • Penalties are a minimum of $200 per violation, and citations can be issued by on-site airport personnel and/or if the violation is caught on camera.
  • Ground transportation and airport security staff: airport rules are as important as traffic rules; the airport may impose fines or penalties for not following the instructions of airport staff.
  • It is illegal under state and federal law for anyone, including rideshare drivers, to engage in price fixing. This includes agreeing or coordinating with other drivers (in airport staging lots or elsewhere) on pricing and surge pricing. The law requires that drivers must make decisions about pricing and surge pricing on their own.

Starting October 29, 2019 — LAX-it

  • Starting on October 29, 2019, all pickups will occur at LAX-it, located east of Terminal 1, accessible via Sky Way. Picking up at any other location could subject you to airport fines. Dropoffs will still take place at the Departures level curbside.
  • Follow signs and in-app navigation to the airport-designated Uber pickup point at LAX-it, located on the 3 curbs farthest to the left as you enter the lot (curbs 2, 3, and 4). The airport doesn’t allow you to stop in a traffic lane.
  • LAX requires that you do not loiter or stage at LAX-it or in the terminal—riders must be picked up immediately. Circling LAX-it and/or the terminal is also prohibited by the airport.
  • LAX does not allow waiting at the Departures level curb for pickups; the curb should only be used for active unloading.

Background check requirements

The airport requires that people driving with the Uber app meet certain background check requirements that are in addition to those required by the state. Failure to meet these requirements can lead to a driver being blocked from taking trips to and from the airport. See below for more info on the airport’s requirements:

  • The airport does not allow drivers with the following convictions in the past 7 years:

    • Driving under the influence
    • Fraud
    • A crime involving property damage and/or theft
    • Acts of violence
  • The airport does not allow drivers with convictions for:

    • Reckless driving
    • Sexual offenses
    • Use of a motor vehicle to commit a felony
    • Driving under the influence of drugs or alcohol, hit and run
    • Driving with a suspended or revoked license
    • Acts of terror

For more information on how this can affect you, please reach out to Support or your local Greenlight Hub.

Puntos de partida en el aeropuerto

Cómo iniciar viajes

It's easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Here’s how it works

  • Drive into the Airport Assignment Area. If you would like to park and wait, use the Staging Lot located off 6100 Westchester Parkway. TNC vehicles should wait here and not in any other private property in the area.
  • You’ll be placed in line (“the driver queue zone”) for the next pickup.

Starting October 29, 2019

  • Once you receive a request, if you accept it you will pick up your rider at the designated pickup location in LAX-it.
  • Follow signage and in-app navigation to find the appropriate pickup curb within LAX-it. All pickups will take place on the 3 curbs farthest to the left as you enter the lot (curbs 2, 3, and 4).
  • Starting on October 29, 2019, the airport will prohibit rideshare pickups at the current Departures curbside pickup location. Riders will be routed from the terminal to LAX-it via an airport shuttle.

Some things to know about the driver queue zone

  • Driving closer to the terminal does not affect your place in line—proximity does not give you an advantage
  • You can lose your place in line if:
    • You go offline on your Driver app
    • You drive outside the Airport Assignment Area

Llegar por un usuario

LAX-it pickups

  • Once you accept a trip request, follow in-app instructions to the pickup location at LAX-it

Uber Black and Uber Black SUV pickups

  • Effective 10/29/2019, LAX is requiring that Uber Black and Black SUV pickups occur at the outer island curb on the Arrivals level. Once the change takes place, the airport will prohibit vehicles from picking up at the inner curbside pickup location. As a TCP driver, you will only receive Lux, Black and Black SUV trip requests starting October 29, 2019.

Pro tip: If you’d like, you can save time by calling or texting your rider to make sure they’re ready to go at LAX-it.

Cancelaciones del socio de la App

How dropoff requests work

The Uber app can be a reliable option for travelers heading to their airport. At the airport, simply drop off riders at their requested terminal on the Departures level. It's important to keep the Driver app on until you exit airport property. Please note that loading and unloading are permitted only at white curb areas. Stopping at red curbs is not permitted and may result in a citation.

If you’d like to receive a trip request afterward, you’ll need to keep the Driver app on to maintain your place in the queue.

Rematch at LAX

Rematch means you can drop off at the airport, and pick up without having to return to the Airport Assignment Area, so you spend less time waiting and more time earning. This feature is only available for a 45 second window after completing a dropoff at the airport, and will help reduce traffic and your idle time.

Proceed directly to the LAX-it lot from the terminal area when you receive a Rematch. You’ll access LAX-it through Sky Way heading north. To get there from the terminal area, stay in the left-most lanes past Terminal 7 and follow signs for “Airport Return” and “Arriving Flights” down the ramp to the ground level. At the bottom of the ramp to the ground level, follow the sign for “Airport Return / 96th Street” to the right. Continue on that road until you are on Sky Way headed toward LAX-it.

Cómo iniciar viajes paso a paso en LAX

Los pedidos de usuarios en LAX solo ocurren en el Área designada del aeropuerto para la Empresa de Movilidad Colaborativa (TNC) (la imagen de arriba). No recibirás un pedido fuera del área (y quizás recibas una multa) si esperas dentro de las instalaciones del aeropuerto.

Hay una zona de espera cerca de 6100 Westchester Pkwy para que estaciones el vehículo y esperes, excepto durante la noche entre las 2 a. m. y las 5 a. m. Esta entrada solo permite giros a la derecha desde Westchester Pkwy.

Mientras esperas un pedido, recuerda lo siguiente:

  • El Área de asignación del aeropuerto tiene una modalidad por orden de llegada. Una vez que ingreses al estacionamiento de espera, estarás en la fila para el próximo pedido de viaje
  • El Área de asignación del aeropuerto tiene un límite de tiempo de 30 minutos
  • Si no recibes un pedido de viaje en 30 minutos, sal del Área de asignación y vuelve a entrar
  • Si dejas el Área de asignación del aeropuerto o cierras la app, se te ubicará al final de la fila
  • Cuando aceptes un pedido, dirígete al nivel de salidas de arriba y encontrarás al usuario junto al cartel "Ride Service Pickup"
  • Los carteles "Ride Service Pickup" tienen letras de la A a la F y están ubicados en todas las terminales
  • Asegúrate de dejar el estacionamiento de espera todas las noches a las 2 a. m. Los vehículos sin supervisión pueden recibir una multa o ser remolcados
  • Mientras el estacionamiento de espera está cerrado durante la noche desde las 2 a. m. hasta las 5 a. m., aún cumples con los requisitos para recibir pedidos de viaje en LAX si permaneces en el Área de asignación del aeropuerto
Verifica tu placa antes del 30 de abril

La nueva placa de LAX

Con estos nuevas placas, LAX requerirá que todos los socios conductores verifiquen sus placas a través de la app Uber Driver antes del 30 de abril. Para verificar a través de la app Uber Driver, simplemente:

  • Ve a la pestaña Cuenta
  • Toma una foto de tu placa
  • Carga la foto

Si tiene una placa de LAX antigua, puedes destruirla una vez que recibes y verifica la nueva.

Solicitar una nueva placa

¿Necesitas una nueva placa de LAX? Si no recibiste una por correo, puedes obtener una nueva placa LAX en el Uber Greenlight Hub o solicitar una placa en línea a través de este formulario.

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