Uber Scaled Solutions for chatbots and customer support
Empowering chatbots and customer support platforms with scalable AI data labeling, app performance testing, and personalization solutions for accuracy, efficiency, and engagement
Why partner with Uber Scaled Solutions?
Uber’s AI-powered data labeling, advanced testing frameworks, and global scalability enable chatbot and customer support companies to deliver accurate, efficient, and personalized solutions. With over 8 years of experience and a global network of specialized teams, Uber helps organizations create reliable, scalable, and engaging customer support experiences.
High-precision data for accurate conversational AI
uLabel’s nuanced tagging enhances chatbot natural language understanding (NLU), enabling accurate, context-aware interactions.
Seamless customer experiences
Comprehensive real-time testing ensures that chatbots perform reliably, even in complex, multi-turn conversations.
Accelerated time to market for chatbot enhancements
Streamlined workflows allow faster deployment of updates, features, and regional adaptations.
Global adaptability
Our localization expertise makes sure chatbots resonate with diverse users, enriching customer satisfaction across geographies.
Operational efficiency and cost savings
Scalable solutions reduce overhead, allowing businesses to allocate resources more effectively.
Enhanced engagement and customer retention
Personalized, accurate, and empathetic chatbot interactions build trust and loyalty, driving long-term success.
How this could apply to you
- High-quality data annotation for conversational AI
Label datasets for intent recognition, sentiment analysis, and contextual understanding to train chatbots.
Impact: Improves chatbot accuracy and relevance, enhancing customer satisfaction
- Personalized customer support experiences
Analyze user behavior and feedback to enable tailored chatbot interactions and dynamic responses.
Impact: Increases engagement, retention, and customer loyalty
- Real-world testing for chatbot performance
Simulate real-world scenarios to validate chatbot response accuracy and conversational flow.
Impact: Ensures reliable and consistent performance under diverse conditions
- Localization for global customer engagement
Adapt chatbot functionality for language, cultural, and regional differences, ensuring inclusivity and accessibility.
Impact: Expands reach and improves user satisfaction in global markets
How we do this with our tools
- Comprehensive annotation for conversational AI
Tags diverse datasets, including text, audio, and customer interactions, to train chatbots on sentiment, intent, and context.
- Dynamic labeling for multi-turn conversations
Annotates conversational flows, making sure chatbots understand complex queries and respond appropriately.
- Multi-language and cultural sensitivity
Supports over 100 languages, allowing chatbots to engage users globally with culturally relevant and accurate responses.
- Real-time quality control
Ensures that labeled data meets high standards for accuracy, reducing training errors and enhancing chatbot performance.
- Global task orchestration for large-scale projects
Distributes annotation tasks across Uber’s global teams, ensuring consistent quality and timely delivery.
- Domain-specific expertise allocation
Matches tasks to annotators with experience in customer support workflows, sentiment analysis, and language-specific nuances.
- Detailed reporting and insights
Provides live dashboards for tracking project progress, ensuring transparency and efficiency.
- Scalable and flexible framework
Optimizes for high-volume labeling projects, adapting to the growing demands of customer support platforms.
- End-to-end chatbot testing
Validates conversational flows, NLU, and response generation under real-world conditions.
- Sentiment and intent accuracy validation
Tests chatbots for precise recognition of user intents and emotions, ensuring relevant and empathetic responses.
- Localization testing for global readiness
Validates chatbot functionality across languages, cultural contexts, and regional regulations.
- AI-enhanced quality assurance
Detects anomalies and optimizes response accuracy, reducing errors and downtime.
About us
Overview
8+ years of nuanced expertise
30+ capabilities
100+ languages
Solutions
Data annotation and labeling
Testing
Language and localization
Industries
Auto & AV
BFSI
Catalog management
Chatbots / customer support
Consumer apps
E-commerce / retail
Generative AI
Health / medical AI
Manufacturing
Media / entertainment
Robotics
Social media
Tech
Offerings
Data labeling
Reasoning
Text and language
Image
Media
Search
Testing
E2E functional testing
Linguistic testing
Accessibility and compliance
Model evaluation
App performance testing
Localization
Product UI
Marketing
Support
Legal
Technology
uLabel
A highly configurable UI platform for all your data needs
uTask
A fully configurable, real-time work orchestration platform equipped for all your needs
Testlab
Uber’s custom test management & testing platform
uTranslate
Uber’s in-house platform that makes apps feel local for everyone, everywhere