Information for driver-partners
When driving at HOU, Learn how to receive these trip requests and cash in on the action.
Regulations for driver-partners
- Driver cancelations: Trip cancelations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
- Trade Dress: The Uber decal (trade dress) must always be displayed on the front passenger windshield facing outward. Driver-partners can request to receive replacement Uber decals by mail.
Pickups at the airport
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Based on the operating agreement with the airport, the waiting area is located at Z (see map below).
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
- If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area—outside of the FIFO zone—based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at the airport is located at Zone 5 (see map below).
In addition to regular requests, there is also a Pre-Match feature at the airport. Pre-Match will prompt drivers in the staging lot to begin heading toward the airport terminal a few minutes before an anticipated ride request. That way, drivers can get as close as possible to the terminal before receiving a pickup request, which can minimize rider wait time. Please note that airport regulations prohibit idling at the curb.
Dropoffs at the airport
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off at the airport departures area. If you’d like to receive a trip request afterward, you’ll need to keep the Uber Driver app on to maintain your place in the FIFO queue.
We've also launched the Re-Match feature at the airport. To qualify for Re-Match, driver-partners must first complete a drop off at the airport. Re-Match then allows any driver-partner who just completed an airport drop off to temporarily receive a pick up request without having to go to the Staging Lot. Once you drop-off at the airport, if you wish, you can head towards the waiting lot to wait in the queue for an airport request. Upon navigation to the staging lot, you may receive a Re-Match request. Airport regulations prohibit loitering in the terminal area or idling at the curb.
HOU pickup maps
1. Getting your car ready
Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage
It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders
Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule
Checking the arrivals schedule at HOU can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See HOU ARRIVALS SCHEDULE.
5. Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!