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Charlottesville-Albemarle (CHO) Airport

Information for driver-partners
Riders at CHO can request Uber when leaving the airport. Learn how to receive these trip requests and get in on the action.

Pro tips

  • Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
  • Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
  • The Uber vehicle decal (trade dress) must always be displayed on the rear passenger window facing outward. Driver-partners can obtain this Uber decal by mail by using this form.
Pickups at CHO

How pickup requests work

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

At CHO, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone.” You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.

Based on the operating agreement with CHO, the FIFO zone covers the area near the airport grounds (see map below).

Some things to know about FIFO queues:

  • Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
  • If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone—based on proximity and other factors.
  • You can lose your place in line if:
    • You go offline on your Uber driver app
    • You drive outside the FIFO zone
    • You do not accept multiple incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

Once you accept a trip request, the pickup location at CHO is located at the terminal (see map below).

Dropoffs at CHO

How dropoff requests work

Uber is a reliable option for travelers heading to the airport.

Based on the operating agreement with CHO, riders can be dropped off at the airport terminal. If you’d like to receive a trip request afterward, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.

Airport map

Pro tips

Helpful tips for airport trips

1. Getting your car ready: Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.

2. Helping with luggage: It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.

3. Identifying your riders: Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.

4. Checking the arrivals schedule: Checking the arrivals schedule at CHO can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See CHO's arrivals schedule.

5. Making music optional: While tunes are nice to cruise to, riders may prefer silence after an early morning or late-night flight. Asking them what they prefer can go a long way and help provide a great experience!

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