Skip to main content

Instructions for drivers

Boston Logan International Airport

When driving at BOS, learn how to receive airport trip requests and get in on the action. Some of the busiest times for pickups are Sunday afternoons through evening, Monday morning, and weekday afternoons through evening.

Cape and Islands

Whether you're picking up or dropping off at Nantucket (ACK), Barnstable (HYA), Provincetown (PVC), or Martha's Vineyard (MVY) Airports, you can follow these guidelines to make the trip a breeze.

  • Pickups

    • You can pick up passengers from the parking lot directly across from the terminal.
    • You can call your rider to confirm that they're ready before entering the airport grounds.
    • You may not want to wait or circle back at the airport if the passenger is delayed when picking up.
    • ACK requires you to leave the airport and ask your passenger to request another ride when they're ready.

    Drop-offs

    • You can drop off passengers at Departures, at the passenger's carrier of choice.
    • You may not want to wait at the airport terminal or accept additional ride requests after drop-off.
    • As soon as you've dropped off your passenger, you can end the trip in your app, and exit airport property.
  • Pickups

    • You can pick up passengers from Arrivals.
    • You can call your rider to confirm that they're ready before entering the airport grounds.
    • You may not want to wait or circle back at the airport if the passenger is delayed when picking up.
    • PVC requires you to leave the airport and ask your passenger to request another ride when they're ready.

    Drop-offs

    • You can drop off passengers at Departures, at the passenger's carrier of choice.
    • You may not want to wait at the airport terminal or accept additional ride requests after drop-off.
    • As soon as you've dropped off your passenger, end the trip in your app, and exit airport property.
  • Pickups

    • You can pick up passengers from the main terminal (the building where it says Hertz).
    • You can call your rider to confirm that they're ready before entering the airport grounds.
    • You may not want to wait or circle back at the airport if the passenger is delayed when picking up.
    • HYA requires you to leave the airport and ask your passenger to request another ride when they're ready.

    Drop-offs

    • You can drop off passengers at Departures, at the passenger's carrier of choice.
    • You may not want to wait at the airport terminal or accept additional ride requests after drop-off.
    • As soon as you've dropped off your passenger, end the trip in your app, and exit airport property.
  • Pickups

    • You can pick up passengers in front of the passenger terminal.
    • You can call your rider to confirm that they're ready before entering the airport grounds.
    • You may not want to wait or circle back at the airport if the passenger is delayed when picking up.
    • MVY requires you to leave the airport and ask your passenger to request another ride when they're ready.

    Drop-offs

    • You can drop off passengers at the passenger terminal.
    • You may not want to wait at the airport terminal or accept additional ride requests after drop-off.
    • As soon as you've dropped off your passenger, end the trip in your app, and exit airport property.

Finding your Waybill

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, you can follow these steps:

  • Select Account at the bottom right
  • Tap Waybill in the menu

If you have any issues, we're available by phone 24/7. You can go to Account, then Help, and tap the blue phone at the top right of the app to speak with driver support.