All Greenlight Hubs will be temporarily closed until further notice. We apologize for the inconvenience.
You can get help 24 hours a day, 7 days a week in the app. To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.
Instructions for drivers
When driving at BOS, learn how to receive airport trip requests and get in on the action. Some of the busiest times for pickups are Sunday afternoons through evening, Monday morning, and weekday afternoons through evening.
Important changes at BOS
Boston Logan International Airport (BOS) is beginning to transition pickups and dropoffs away from the current locations.
Pickups have already moved
All pickups from Terminals A, B, C, and E now occur in the airport’s Central Parking garage. Follow signs for the correct pickup location as you approach the Central Parking garage.
Dropoffs move to Central Parking on December 9
Beginning December 9, all dropoffs will move to Central Parking (with the exception of Terminal A/B/E dropoffs between 4am and 10am, which will be allowed on the Arrivals level curbside).
Riders who require an accessibility accommodation will be able to request a curbside pickup through the Uber app. You can follow your navigation to the pickup point if a rider requests a curbside pickup. Additionally, if your rider calls, messages, or informs you of the need for a curbside pickup or dropoff due to an accessibility need, you are permitted to meet your rider at the terminal curbside or drop them off at Arrivals (regardless of the time).
Airport regulations for drivers
Per airport regulations, drivers must adhere to the terms below and additional rules here. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Uber will not pay for any citations that drivers may incur.
- When on airport property, the Driver app must be open at all times (drivers must not go Offline until exiting the airport area)
- There's a special first vehicle in is the first one out (FIFO) system at Boston Logan International Airport. The FIFO system only works within the designated, geofenced area and drivers waiting elsewhere will not receive trip requests through the Driver app.
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Drivers can obtain this Uber decal at their local Greenlight Hub.
- Before going online or picking up a rider, have your DPU background check saved on your phone. Email the DPU and ask for an electronic copy of your certificate.
How pickup requests work
You can receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
There's a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you can enter the designated waiting area, located within a “FIFO zone”. You should then be placed in a virtual queue where the first driver to enter should be the first to receive a trip request.
Based on the operating agreement with the airport, the waiting area is located near the rental car center (see map below).
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for drivers or move you closer to the top of the queue.
- You can lose your place in line if:
- You go offline on your Driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup locations at BOS are located at the places displayed below. (see map below).
Cancellations and request time
Rider cancellations at the airport
If a rider cancels a request at the airport, you should keep your place in line at the waiting lot. If this happens when you’re en route to pick a rider up, you can return to the waiting lot immediately to avoid losing your place in line.
Driver cancelations at the airport
Driver cancelations: Trip cancelations can take away from the experience that both riders and drivers expect. Drivers who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Driver app.
Estimated time to request
You will see a bar at the top of your Driver app when you enter the waiting lot at Logan Airport. This should give you an idea of how long you will need to wait for a request.
Waiting Lot and Pickup Locations
The airport has set aside a dedicated waiting lot for a request at the airport, and requires drivers to be in this waiting lot in order to receive requests. You can click here for a more detailed map and instructions on how to drive there. As a reminder, all pickups have moved to the Central Parking garages as shown on the map at right.
Cape and Islands
Whether you're picking up or dropping off at Nantucket (ACK), Barnstable (HYA), Provincetown (PVC), or Martha's Vineyard (MVY) Airports, you can follow these guidelines to make the trip a breeze.
- Nantucket Airport (ACK)
- Provincetown Airport (PVC)
- Barnstable Airport (HYA)
- Martha's Vineyard Airport (MVY)
Finding your Waybill
Authorities at the airport may approach you and ask you for a waybill.
The waybill allows law enforcement officials to see information about your current or most recent ride.
To access your waybill, you can follow these steps:
- Select Account at the bottom right
- Tap Waybill in the menu
If you have any issues, we're available by phone 24/7. You can go to Account, then Help, and tap the blue phone at the top right of the app to speak with driver support.
Getting your car ready
Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
Helping with luggage
It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
Identifying your riders
Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
Checking the arrivals schedule
Checking the arrivals schedule at Boston Logan International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See BOS Arrivals Schedule.
Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience.