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Instructions for drivers

Boston Logan International Airport

If you'll be driving at BOS, learn how to receive airport trip requests and get in on the action. Some of the busiest times for pickups are Sunday afternoon through evening, Monday morning, and weekday afternoons through evenings.

Boston Logan International Airport

Important changes at BOS

Boston Logan International Airport (BOS) has moved pickups and dropoffs to new locations.

Pickups

All pickups from Terminals A, B, C, and E now occur in the airport’s Central Parking garage. Follow signs for the correct pickup location as you approach the Central Parking garage.

Dropoffs

All dropoffs now take place at Central Parking (with the exception of Terminal A/B/E dropoffs between 4am and 10am, which will be allowed on the Arrivals level curbside).

Accessibility accommodations

Riders who require an accessibility accommodation will be able to request a curbside pickup through the Uber app. You can follow your navigation to the pickup point if a rider requests a curbside pickup. Additionally, if your rider calls, messages, or informs you of the need for a curbside pickup or dropoff due to an accessibility need, you're permitted to meet your rider at the terminal curbside or drop them off at Arrivals (regardless of the time).

Airport regulations for drivers

Per airport regulations, drivers must adhere to the terms below and additional rules here. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Uber will not pay for any citations that drivers may incur.

  • When on airport property, the Driver app must be open at all times (drivers must not go offline until exiting the airport area).
  • There's a special first vehicle in is the first one out (FIFO) system at Boston Logan International Airport. The FIFO system only works within the designated, geofenced area and drivers waiting elsewhere will not receive trip requests through the Driver app.
  • The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Drivers can obtain this Uber decal at their local Greenlight Hub.
  • Before going online or picking up a rider, have your DPU background check saved on your phone. Email the DPU if you cannot find it. Include your license number (ex. S12345678) and ask for an electronic copy of your certificate.
Pickups at the airport

How pickup requests work

You can receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

There's a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you can enter the designated waiting area, located within a FIFO zone. You should then be placed in a virtual queue where the first driver to enter should be the first to receive a trip request.

Based on the operating agreement with the airport, the waiting area is located near the rental car center (see map below).

Some things to know about FIFO queues

  • Proximity to the terminal within the FIFO zone does not create an advantage for drivers or move you closer to the top of the queue
  • You can lose your place in line if:
    • You go offline on your Driver app
    • You drive outside the FIFO zone
    • You do not accept multiple incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

Once you accept a trip request, the pickup locations at BOS are located at the places displayed below (see map below).

Boston Logan Airport

Cancellations and request time

Rider cancellations at the airport

If a rider cancels a request at the airport, you should keep your place in line at the waiting lot. If this happens when you’re on your way to pick up a rider, you can return to the waiting lot immediately to avoid losing your place in line.

Driver cancellations at the airport

Driver trip cancellations can take away from the experience that both riders and drivers expect. Drivers who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Driver app.

Estimated time to request

You'll see a bar at the top of your Driver app when you enter the waiting lot at Logan Airport. This should give you an idea of how long you'll be waiting for a request.

BOS pickup map

Waiting lot and pickup locations

The airport has set aside a dedicated waiting lot for a request at the airport and requires drivers to be in this waiting lot in order to receive requests. You can click here for a more detailed map and instructions on how to drive there. As a reminder, all pickups have moved to the Central Parking garages as shown on the map at right.

Cape and islands

Whether you're picking up or dropping off at Nantucket (ACK), Provincetown (PVC), Barnstable (HYA), or Martha's Vineyard (MVY) airports, you can follow these rules and guidelines to help make the trip easier.

  • Pickups

    • You can pick up passengers from the parking lot directly across from the terminal
    • You can call your rider to confirm that they're ready before entering the airport grounds
    • You may not want to wait or circle back at the airport if the passenger is delayed when picking up
    • ACK requires you to leave the airport and ask your passenger to request another ride when they're ready

    Dropoffs

    • You can drop off passengers at Departures, at the passenger's carrier of choice
    • You may not want to wait at the airport terminal or accept additional ride requests after dropoff
    • As soon as you've dropped off your passenger, you can end the trip in your app and exit airport property
  • Pickups

    • You can pick up passengers from Arrivals
    • You can call your rider to confirm that they're ready before entering the airport grounds
    • You may not want to wait or circle back at the airport if the passenger is delayed when picking up
    • PVC requires you to leave the airport and ask your passenger to request another ride when they're ready

    Dropoffs

    • You can drop off passengers at Departures, at the passenger's carrier of choice
    • You may not want to wait at the airport terminal or accept additional ride requests after dropoff
    • As soon as you've dropped off your passenger, end the trip in your app, and exit airport property
  • Pickups

    • You can pick up passengers from the main terminal (the building where it says Hertz)
    • You can call your rider to confirm that they're ready before entering the airport grounds
    • You may not want to wait or circle back at the airport if the passenger is delayed when picking up
    • HYA requires you to leave the airport and ask your passenger to request another ride when they're ready

    Dropoffs

    • You can drop off passengers at Departures, at the passenger's carrier of choice
    • You may not want to wait at the airport terminal or accept additional ride requests after dropoff
    • As soon as you've dropped off your passenger, end the trip in your app and exit airport property
  • Pickups

    • You can pick up passengers in front of the passenger terminal
    • You can call your rider to confirm that they're ready before entering the airport grounds
    • You may not want to wait or circle back at the airport if the passenger is delayed when picking up
    • MVY requires you to leave the airport and ask your passenger to request another ride when they're ready

    Dropoffs

    • You can drop off passengers at the passenger terminal
    • You may not want to wait at the airport terminal or accept additional ride requests after dropoff
    • As soon as you've dropped off your passenger, end the trip in your app and exit airport property

Finding your waybill

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, you can follow these steps in the app:

  • Tap the bar at the bottom of the home screen
  • Tap Waybill

If you have any issues, we're available by phone 24/7. You can go to Help, then tap Call Support to speak with driver support.

Helpful tips for airport trips

Airport tips

Getting your car ready

Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.

Helping with luggage

It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.

Identifying your riders

Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.

Checking the arrivals schedule

Checking the arrivals schedule at Boston Logan International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See BOS arrivals schedule.

Making music optional

While tunes are nice to cruise to, riders may prefer silence after an early-morning or late-night flight. Asking them what they prefer can go a long way and help provide a great experience.

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