How to get support
Help is available when you need it, 24 hours a day, 7 days a week. Explore ways to get the answers you need and contact Uber for assistance.
Looking for driving info?
In this video, you’ll learn about:
- Getting answers to frequently asked questions
- Submitting a question online
- Getting help in person from an Uber agent
Ways to get help
Whether you have a simple question, need to report an issue, or just want to talk to someone at Uber, there are several ways to get in touch.
1. Tap Help at the top of the app to see answers to frequently asked questions.
2. Don’t see the answer you need? Scroll down to get further help by email.
3. Visit your local Uber Greenlight Hub for assistance.
4. Submit a question at help.uber.com/ubereats.
If you submit a question, our support team will get back to you within 24 hours. You’ll receive a notification on your phone from Uber (if you have notifications enabled), letting you know that you’ve received a response. We’ll also send you an email.
Still having trouble finding what you need? Try these other handy resources.
Getting online help
Our website at help.uber.com/driving-and-delivering has a wealth of great information for delivery people, whether new or experienced with the Uber Eats app.
Booking an appointment
Need to talk to an Uber Expert in person? In many cities, you can book an appointment at your local Uber Greenlight Hub directly through the app.
Sign up to drive using the Uber app
Looking to earn even more? You can use your Driver app to take trips with riders. If you’ve signed up to drive, you can also deliver. Many new drivers get approved for food deliveries first before their account is activated to take riders. It’s a great way to get on the road with the app faster.
To get started, use these links:
Frequently asked questions
- What’s the fastest way to get help?
Use the frequently asked questions inside your Driver app to get fast answers. You’ll find them by tapping Help in the main menu.
- What if I can’t sign in?
If you're having trouble signing in to your Driver app, you can reset your password here. Use the email address you believe is associated with your account. We'll send you an email with a link to reset your password.
- What do I do if the Driver app is freezing or crashing?
Try closing the app first (if possible, quit the app completely rather than keeping it running in the background). If it still doesn’t work when you reopen it, you may need to reset your network settings on your phone, or delete and then reinstall the Driver app.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.